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Customer service professional with two years of experience in high-volume live chat and phone support, CRM administration, and ticket handling. Skilled at maintaining SLAs and documenting customer interactions for management review. In parallel, I build hands-on automation and AI solutions—using n8n for lead capture, ticket routing, cross-app syncing, and API-driven data collection. I’ve also developed a document-grounded RAG chatbot and feel comfortable working with JSON payloads and light scripting inside automation workflows.…Customer service professional with two years of experience in high-volume live chat and phone support, CRM administration, and ticket handling. Skilled at maintaining SLAs and documenting customer interactions for management review. In parallel, I build hands-on automation and AI solutions—using n8n for lead capture, ticket routing, cross-app syncing, and API-driven data collection. I’ve also developed a document-grounded RAG chatbot and feel comfortable working with JSON payloads and light scripting inside automation workflows.

MUHAMMAD SHAHEER

Programmer, AI Engineer, Marketing Automation Specialist, +1

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Customer service professional with two years of experience in high-volume live chat and phone support, CRM administration, and ticket handling. Skilled at maintaining SLAs and documenting customer interactions for management review. In parallel, I build hands-on automation and AI solutions—using n8n for lead capture, ticket routing, cross-app syncing, and API-driven data collection. I’ve also developed a document-grounded RAG chatbot and feel comfortable working with JSON payloads and light scripting inside automation workflows.…Customer service professional with two years of experience in high-volume live chat and phone support, CRM administration, and ticket handling. Skilled at maintaining SLAs and documenting customer interactions for management review. In parallel, I build hands-on automation and AI solutions—using n8n for lead capture, ticket routing, cross-app syncing, and API-driven data collection. I’ve also developed a document-grounded RAG chatbot and feel comfortable working with JSON payloads and light scripting inside automation workflows.

Available to hire

Customer service professional with two years of experience in high-volume live chat and phone support, CRM administration, and ticket handling. Skilled at maintaining SLAs and documenting customer interactions for management review.

In parallel, I build hands-on automation and AI solutions—using n8n for lead capture, ticket routing, cross-app syncing, and API-driven data collection. I’ve also developed a document-grounded RAG chatbot and feel comfortable working with JSON payloads and light scripting inside automation workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Advanced

Urdu

Fluent

Hindi

Advanced

Work Experience

Customer Service Executive at Amazon

May 1, 2024 - May 1, 2025

Handled high-volume live chat and phone queries while meeting strict SLA timeframes and maintaining professionalism under pressure. Logged, tracked, and resolved customer complaints using CRM tools, ensuring interactions were documented for management review. Coordinated across departments to resolve escalated issues and reduce repeat contacts.

Customer Service Representative at AIMS Dispatch

March 1, 2023 - April 1, 2024

Worked with the sales team to align service delivery with productivity targets. Rebuilt record-keeping processes to reduce time spent on manual administrative tasks. Proactively identified and resolved operational issues before they escalated.