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Customer-focused professional with experience supporting customers and clients, resolving enquiries and explaining complex information clearly. Experienced in preparing accurate documents, coordinating work across teams and keeping people updated from initial request through to delivery. Organised, calm under pressure and confident working with both technical and non-technical audiences. Strong first-contact resolution, case ownership, and follow-up—while maintaining accurate records and communicating effectively in busy environments.…Customer-focused professional with experience supporting customers and clients, resolving enquiries and explaining complex information clearly. Experienced in preparing accurate documents, coordinating work across teams and keeping people updated from initial request through to delivery. Organised, calm under pressure and confident working with both technical and non-technical audiences. Strong first-contact resolution, case ownership, and follow-up—while maintaining accurate records and communicating effectively in busy environments.

SHAHID MIAH

Project Manager, Content Producer, Assistant Producer, +1

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Customer-focused professional with experience supporting customers and clients, resolving enquiries and explaining complex information clearly. Experienced in preparing accurate documents, coordinating work across teams and keeping people updated from initial request through to delivery. Organised, calm under pressure and confident working with both technical and non-technical audiences. Strong first-contact resolution, case ownership, and follow-up—while maintaining accurate records and communicating effectively in busy environments.…Customer-focused professional with experience supporting customers and clients, resolving enquiries and explaining complex information clearly. Experienced in preparing accurate documents, coordinating work across teams and keeping people updated from initial request through to delivery. Organised, calm under pressure and confident working with both technical and non-technical audiences. Strong first-contact resolution, case ownership, and follow-up—while maintaining accurate records and communicating effectively in busy environments.

Available to hire

Customer-focused professional with experience supporting customers and clients, resolving enquiries and explaining complex information clearly. Experienced in preparing accurate documents, coordinating work across teams and keeping people updated from initial request through to delivery.

Organised, calm under pressure and confident working with both technical and non-technical audiences. Strong first-contact resolution, case ownership, and follow-up—while maintaining accurate records and communicating effectively in busy environments.

Skills

Microsoft Office

CRM

Leadership

Experience Level

Microsoft Office

Expert

CRM

Expert

Language

Work Experience

Client Support / Consultant (Reports, Presentations and Bid Documents) at Frazer-Nash Consultancy

June 1, 2022 - May 1, 2024

Worked directly with clients to understand requirements, clarify questions and agree the work to be delivered. Prepared clear, structured reports, presentations and bid documents explaining findings and recommendations. Coordinated input from different specialists, kept clients and project teams updated, and managed multiple deadlines. Presented options, answered review comments and updated documents to reflect client feedback and agreed requirements.

Technical Sales / Customer Support (Pumping Requirements and Proposals) at Xylem Dewatering Solutions Ltd

January 1, 2019 - January 1, 2020

Spoke with customers to understand pumping requirements, answer questions and explain suitable options in plain language. Prepared customer proposals, specifications and supporting documents, checking details carefully before issue. Liaised with sales, project, production and service teams to pass on customer requirements and support smooth delivery. Visited customer sites in the UK and overseas to support commissioning, investigate equipment problems and explain solutions.

Technical Support at Tesco

July 1, 2014 - October 1, 2014

Handled front-line technical enquiries by asking questions to identify the problem and guiding customers through practical solutions. Managed multiple cases, maintained accurate progress notes and escalated unresolved issues to the correct team. Protected customer information and remained calm during urgent or difficult requests.

Customer Service at Sky

February 1, 2013 - October 1, 2013

Handled customer calls, resolving enquiries and complaints at first point of contact where possible. Listened to customer needs and clearly explained suitable products and services. Worked towards service and retention targets while keeping accurate records of each conversation.

Customer Service at British Gas

July 1, 2012 - October 1, 2012

Answered customer calls and provided accurate information about products and services. Identified vulnerable customers, prioritised their needs and arranged appropriate support. Recorded each interaction in the CRM system and remained calm during difficult conversations.