Shana Cotten

Language

English
Fluent

Work Experience

Owner / Online Business Operator at The Gifting Spot
January 1, 2014 - Present
Managed an online retail business through Etsy and standalone website; handled customer inquiries, order fulfillment, and issue resolution; Created product listings, descriptions, and basic promotional content; Managed inventory, pricing, and order tracking; Maintained brand consistency across online platforms
Medical Technologist at Wesley Medical Center
January 1, 2007 - January 1, 2014
Performed complex laboratory testing with high accuracy and attention to detail; Followed strict quality control, safety, and documentation protocols to ensure reliable results; Investigated discrepancies and applied corrective actions to resolve issues efficiently; Maintained detailed digital records and worked within regulated computer systems; Communicated critical information clearly with physicians, nurses, and team members; Trained new employees and supported clinical rotations

Education

Bachelor of Science in Microbiology at University of Southern Mississippi
January 1, 2002 - January 1, 2002
Certificate in Social Media Management at Arkansas State University
January 1, 2025 - January 1, 2025
Medical Technology Coursework at University of Southern Mississippi
January 1, 2002 - January 1, 2004
Bachelor of Science in Microbiology at University of Southern Mississippi
January 1, 2002 - May 8, 2026
Medical Technology Coursework at University of Southern Mississippi
January 1, 2002 - January 1, 2004
Certificate in Social Media Management at Arkansas State University
January 1, 2025 - May 8, 2026

Qualifications

Google Ads Search Certification
January 1, 2025 - May 8, 2026
Social Media Strategy Certification
January 1, 2025 - May 8, 2026
Digital Marketing Simulation Internship
January 1, 2025 - May 8, 2026
Digital Marketing Certification
January 1, 2025 - May 8, 2026
Google Ads Search Certification
January 1, 2025 - May 8, 2026
Social Media Strategy Certification
January 1, 2025 - May 8, 2026
Digital Marketing Simulation Internship
January 1, 2025 - May 8, 2026
Digital Marketing Certification
January 1, 2025 - May 8, 2026

Industry Experience

Healthcare, Retail, Media & Entertainment, Professional Services, Education, Software & Internet