Shanise Chabuka

Handle day-to-day community management across digital channels, responding to comments and DMs and engaging audiences to build relationships and brand advocacy. Manage and respond to customer queries with tailored advice, including booking and frequently asked questions. Maintain an organised appointment system using Acuity with real-time updates and coordination between clients and stylists.

Manage community engagement and social content across multiple platforms while supporting brand marketing and amplifying brand identity. Develop and execute platform-specific content plans for Instagram and TikTok, translating broader brand themes into socially native posts. Monitor engagement analytics to evaluate performance, identify trends, and ensure content aligns with KPIs and marketing goals. Foster brand loyalty through proactive community management and creative content creation, and collaborate with the marketing team to maintain consistent tone of voice and visuals.

Deliver a luxury shopping experience through excellent customer service, communication, and problem solving. Use consumer and product insights to understand trends and report findings to buyers and management. Collaborate cross-functionally to increase upsell opportunities and execute visual merchandising strategies to support sales and store performance.