Hi, I’m Shane Hamlet. I’m a Canada-based IT and sales professional with a long track record in IT support, social media management, and tech retail. I enjoy solving problems with practical tech solutions, content creation, and effective communication to help businesses grow. Across roles from account management and business development to remote IT services, I combine hands-on technical skills with strong relationship building and project delivery. I’m committed to continuous learning and applying modern tools to deliver value for clients and teams.…

Shane Hamlet

Hi, I’m Shane Hamlet. I’m a Canada-based IT and sales professional with a long track record in IT support, social media management, and tech retail. I enjoy solving problems with practical tech solutions, content creation, and effective communication to help businesses grow. Across roles from account management and business development to remote IT services, I combine hands-on technical skills with strong relationship building and project delivery. I’m committed to continuous learning and applying modern tools to deliver value for clients and teams.…

Available to hire

Hi, I’m Shane Hamlet. I’m a Canada-based IT and sales professional with a long track record in IT support, social media management, and tech retail. I enjoy solving problems with practical tech solutions, content creation, and effective communication to help businesses grow.

Across roles from account management and business development to remote IT services, I combine hands-on technical skills with strong relationship building and project delivery. I’m committed to continuous learning and applying modern tools to deliver value for clients and teams.

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Skills

Experience Level

Adobe Photoshop
Expert
Adobe Illustrator
Expert
WordPress
Expert
Adobe InDesign
Expert
JavaScript
Intermediate
Adobe Premiere Pro
Intermediate
CRM
Intermediate
CSS
Intermediate
Data Visualization
Intermediate
HTML5
Intermediate
SQL
Intermediate
MySQL
Intermediate
GitHub
Intermediate
Google Ads
Intermediate
PostgreSQL
Intermediate
Facebook Ads
Intermediate
Copywriting
Intermediate
Google Cloud
Intermediate
AWS
Intermediate
Kubernetes
Intermediate
Docker
Intermediate
Azure
Intermediate
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Language

English
Fluent

Work Experience

Freelance IT Services / Social Media Manager at Shane I.T Services (Shane Hamlet I.T Services)
January 1, 2014 - Present
Social media management, content creation, digital high-ticket sales/advertising/marketing & remote IT tech support.
Technology & Entertainment, IT Tech & White Goods Salesperson at Harvey Norman
January 1, 2020 - Present
Technology & entertainment specialist in IT tech & white goods; computers, TVs, washing machines, dryers, fridges.
Business Development Manager at Optus (Business Division)
May 1, 2015 - July 1, 2015
Commercial BDM: cold calling, warm calling, SMBs & SMEs.
Vehicle Salesperson at Toowoomba Honda Motorcycles
January 1, 2014 - January 1, 2015
Franchise showroom sales (motorcycles & AG vehicles).
Account Manager at Compuworld (IT Wholesale)
February 1, 2011 - February 1, 2013
Account management for SMBs, SMEs, Corporate & Government.
State Sales Manager / BDM & Account Manager at Topstar Computers (Wholesale)
July 1, 2002 - June 1, 2009
Queensland State Sales Manager / BDM & Account Manager; managed up to 4 sales staff; personal record $4.5M.
Roaming Store Manager at Sunlit Technology / Compugate
August 1, 2000 - October 1, 2001
Store Manager of 6 Brisbane locations; HQ & Wynnum; cash sales record.
Computer Tutor & Technician at Net-School & Blair Business Solutions
June 1, 1999 - August 1, 2000
Computer tutor & technician for IBM PC, MS Office (intermediate), software & hardware; up to 15 students.
VIP Home Tutors at VIP Home Tutors
October 1, 1997 - June 1, 1999
1-on-1 computer tutor; MS Office, Internet & PC use.
Civil Administrative Officer & District Registry Clerk at Department of Justice & Attorney General (JAG) - Magistrates Courts Division
June 1, 1994 - December 1, 1996
Data entry, cash handling, customer service; record filing & digital file conversion; birth/death/marriage certificates.
Administration Trainee & IT Assistant at Environment & Heritage (National Parks & Wildlife Service)
May 1, 1993 - May 1, 1994
Administration trainee; IT assistant; data processing, typing, MS Office, cash handling; IT Windows PC repairs.
Social Media Management, Content Creation, Digital – High Ticket Sales / Advertising / Marketing & Remote IT Tech Support at Shane I.T Services (Shane Hamlet I.T Services)
January 1, 2014 - Present
Remote on-line work focusing on social media management, content creation, digital advertising, marketing, and remote IT technical support (Facebook/Meta, Instagram, YouTube, LinkedIn, X/Twitter, e-commerce, WordPress & website editing).
Technology & Entertainment, I.T Tech & White Goods Salesperson at Harvey Norman (Multiple Retail Stores)
January 1, 2019 - January 1, 2020
Technology & entertainment sales, IT tech support, and white goods sales across computers, gadgets, washing machines, dryers, and fridges.
Business Development Manager at Optus: Business Division Ipswich Qld
May 1, 2015 - July 1, 2015
Commercial BDM for Toowoomba District; cold calling, warm calling; SMB & SME sales.
Account Manager at Compuworld (I.T Wholesale) Brisbane
February 1, 2011 - February 1, 2013
Account Manager focusing on SMBs, SMEs, Corporate & Government clients.
Queensland State Sales Manager at Topstar Computers (Wholesale) Brisbane & Melbourne Head Office
June 1, 2002 - July 1, 2009
State Sales Manager: BDM & Account Manager; managed up to 4 sales staff; personal record of $4.5M in a year.
Roaming Store Manager at Sunlit Technology / Compugate (6 Brisbane locations)
October 1, 2000 - August 1, 2001
Store Manager of six Brisbane locations; base HQ & Wynnum; led via performance targets (cash sales).
Computer Tutor at VIP Home Tutors
October 1, 1997 - June 1, 1999
One-on-one tutoring; MS Office, Internet & PC use.
Civil Administrative Officer & District Registry Clerk at Department of Justice & Attorney General (JAG) Magistrates Courts Division
June 1, 1994 - December 1, 1996
Data entry, cash handling, customer service; record filing & digital conversion; Birth/Death & Marriage Certificates.
I.T Assistant / Data Processing at Environment & Heritage (National Parks & Wildlife Service) N.Q
May 1, 1993 - May 1, 1994
Administration Trainee; IT assistance; data processing, typing, MS Office, IT PC repairs.

Education

Post Graduate Certificate / Cyber Security at Griffith University
January 1, 2021 - January 1, 2022
Retail Short Courses including WH&S at Vibe Online Training
January 1, 2019 - January 1, 2020
Diploma of IT (CNO305) - PC & User Technical Support at Not Specified
February 1, 1997 - June 1, 1999
Certificate III in Business (CNN49) / Office Studies (Administrative Trainee) including Typing Certificate at Not Specified
May 1, 1993 - May 1, 1994
Year 12 Certificate at Townsville SHS
January 1, 1992 - January 1, 1992
Post Graduate Certificate / Cyber Security at Griffith University, QLD
January 1, 2021 - January 1, 2022
Retail Short Courses including WHS at Vibe Online Training
January 1, 2019 - January 1, 2020
Diploma of IT at CNO305 - PC & User Technical Support
February 1, 1997 - June 1, 1999
Certificate III Business at CNN49 / Office Studies (Administrative Trainee)
May 1, 1993 - May 1, 1994
Year 12 Certificate at Townsville SHS
January 1, 1992 - December 31, 1992
Typing Certificate at Administrative Trainee -ship
May 1, 1993 - May 1, 1994

Qualifications

Post Graduate Certificate / Cyber Security (Griffith University)
January 1, 2021 - January 1, 2022
Retail Short Courses including WH&S
January 1, 2019 - January 1, 2020
Diploma of IT (CNO305) - PC & User Technical Support
February 1, 1997 - June 1, 1999
Certificate III in Business (CNN49) / Office Studies (Administrative Trainee) including Typing Certificate
May 1, 1993 - May 1, 1994
Year 12 Certificate
January 1, 1992 - January 1, 1992
Typing Certificate (45 WPM)
May 1, 1993 - May 1, 1994
Certificate III Business (Office Studies)
May 1, 1993 - May 1, 1994
Diploma of IT (PC & User Technical Support)
February 1, 1997 - June 1, 1999
Post Graduate Certificate / Cyber Security
January 1, 2021 - January 1, 2022
Retail Short Courses including WHS
January 1, 2019 - January 1, 2020

Industry Experience

Software & Internet, Retail, Education, Government, Professional Services, Wholesale & Distribution

Skills

Experience Level

Adobe Photoshop
Expert
Adobe Illustrator
Expert
WordPress
Expert
Adobe InDesign
Expert
JavaScript
Intermediate
Adobe Premiere Pro
Intermediate
CRM
Intermediate
CSS
Intermediate
Data Visualization
Intermediate
HTML5
Intermediate
SQL
Intermediate
MySQL
Intermediate
GitHub
Intermediate
Google Ads
Intermediate
PostgreSQL
Intermediate
Facebook Ads
Intermediate
Copywriting
Intermediate
Google Cloud
Intermediate
AWS
Intermediate
Kubernetes
Intermediate
Docker
Intermediate
Azure
Intermediate
See more