Executed manual and automated testing for enterprise web applications, validating new features, existing functionality, and critical user workflows. Designed, developed, and maintained automated test scripts using Selenium to support regression and functional testing. Performed cross-browser testing to ensure consistent performance and usability across Chrome, Firefox, and Edge. Validated complex workflows, integrations, and data-driven processes across multiple test environments. Identified, documented, and tracked defects with clear reproduction steps, expected results, and supporting evidence. Conducted root cause analysis in collaboration with developers to resolve issues early in the sprint cycle. Maintained detailed QA documentation, test cases, and test execution reports to support auditability and compliance.

Junior Software Developer at Candea Credit Ltd

December 1, 2020 - December 1, 2021

Supported web-based business applications through hands-on testing, validation, and defect resolution. Performed manual functional testing of user interfaces, workflows, and backend logic to ensure system reliability. Used SQL to extract, validate, and analyze data to confirm accuracy of application outputs and reports. Documented test cases, defects, and system behavior to support development and QA cycles. Collaborated closely with developers during feature development to improve test coverage and overall product quality.

IT Systems Analyst at Ministry of Public and Business Service Delivery and Procurement (Ontario Public Service)

June 1, 2019 - November 1, 2020

Provided Tier I application support for enterprise web systems, diagnosing UI, workflow, and data-related issues. Conducted root cause analysis and documented defects, contributing to faster resolution and improved system stability. Supported user acceptance testing (UAT) by validating functionality against business requirements. Maintained detailed incident records and QA documentation to ensure traceability and compliance. Communicated effectively with technical and non-technical stakeholders regarding defects, fixes, and system behavior.

Reservation Agent / IT Support at DoubleTree by Hilton

November 1, 2024 - Present

Supported and troubleshot web-based reservation systems and business applications used in daily operations. Assisted with system testing and validation following configuration changes and bug fixes. Documented issues, test results, and resolutions to support operational stability and quality improvements. Collaborated with IT and operations teams to ensure reliable system performance and positive user experience.