Available to hire
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
I am seeking a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Experience Level
Language
English
Fluent
Work Experience
Virtual Office Manager at Myoutdesk, LLC - GVA
March 1, 2023 - PresentManaged daily and weekly field technician scheduling and client communications while streamlining operations by creating custom process guides and trackers to enhance software efficiency.
QA Manager at Teleperformance, Philippines, Inc
January 1, 2021 - December 1, 2022Optimized production and quality standards by implementing a custom monitoring form that identified process gaps, consistently maintaining over 100% KPI performance. Improved True Resolve scores by executing targeted Customer Demand Analysis and resolution action plans.
QA Supervisor at Teleperformance, Philippines, Inc
May 1, 2018 - January 1, 2021Managed daily QA production goals by consistently exceeding 100% monthly monitoring targets. Delivered high-accuracy analytical reports used for client-facing reviews and provided expert insights during internal and client calibrations to ensure high quality standards.
Education
Bachelor of Science in Business Administration, Entrepreneurship (Undergraduate) at University of Antique
January 1, 1998 - January 1, 2001Qualifications
Yellow Lean Six Sigma Basic Training
January 11, 2030 - February 11, 2026MS Office Tools Advanced Knowledge
January 11, 2030 - February 11, 2026Industry Experience
Professional Services, Software & Internet, Media & Entertainment, Telecommunications
Experience Level
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