Hi! I’m Sheldon Margarette, a detail-oriented and reliable Virtual Assistant who helps professionals and teams stay organized and on track. I specialize in administrative support, including email management, calendar scheduling, data organization, and task coordination. I have experience supporting professionals in the medical field, which strengthened my attention to detail, confidentiality, and communication skills. Although I am new to Upwork, I am a fast learner, highly adaptable, and committed to delivering quality work. I follow instructions carefully, communicate clearly, and make sure tasks are completed accurately and on time. I am currently based in Quezon City, Philippines (GMT+8) and available for 20–30 hours per week. I would be happy to support you with daily admin tasks so you can focus on growing your business.

Sheldon Margarette Jucom

Hi! I’m Sheldon Margarette, a detail-oriented and reliable Virtual Assistant who helps professionals and teams stay organized and on track. I specialize in administrative support, including email management, calendar scheduling, data organization, and task coordination. I have experience supporting professionals in the medical field, which strengthened my attention to detail, confidentiality, and communication skills. Although I am new to Upwork, I am a fast learner, highly adaptable, and committed to delivering quality work. I follow instructions carefully, communicate clearly, and make sure tasks are completed accurately and on time. I am currently based in Quezon City, Philippines (GMT+8) and available for 20–30 hours per week. I would be happy to support you with daily admin tasks so you can focus on growing your business.

Available to hire

Hi! I’m Sheldon Margarette, a detail-oriented and reliable Virtual Assistant who helps professionals and teams stay organized and on track.

I specialize in administrative support, including email management, calendar scheduling, data organization, and task coordination. I have experience supporting professionals in the medical field, which strengthened my attention to detail, confidentiality, and communication skills.

Although I am new to Upwork, I am a fast learner, highly adaptable, and committed to delivering quality work. I follow instructions carefully, communicate clearly, and make sure tasks are completed accurately and on time.

I am currently based in Quezon City, Philippines (GMT+8) and available for 20–30 hours per week. I would be happy to support you with daily admin tasks so you can focus on growing your business.

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Experience Level

Intermediate

Language

English
Fluent

Work Experience

Virtual Patient Care Specialist at CIVICOM (WELCOMEWARE)
April 10, 2025 - Present
Provided patient care support in a virtual setting, addressing inquiries, guiding patients, and coordinating with healthcare teams to resolve issues and ensure a smooth patient experience.
Customer Service Representative at OPTUM (UNITED HEALTH GROUP)
October 7, 2022 - April 8, 2025
Handled customer inquiries, provided health plan and benefits information, resolved issues, and escalated complex concerns while maintaining service levels.
Customer Service Representative || Subject Matter Expert at CONCENTRIX (T-Mobile)
June 1, 2018 - October 31, 2018
Supported customer service operations, acted as SME for billing/tech questions, assisted peers, and ensured quality interactions with customers.

Education

Bachelor of Secondary Education Major in Mathematics at New Era University
January 11, 2030 - January 1, 2019

Qualifications

Licensed Professional Teacher (LPT)
January 11, 2030 - February 12, 2026

Industry Experience

Education, Healthcare, Professional Services, Telecommunications, Transportation & Logistics

Experience Level

Intermediate

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