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I am an experienced Customer Service Executive and Reservation Officer with a strong background in Product Development. I excel at liaising with clients, coordinating shipments, and managing reservations effectively. My proficiency in English, Bahasa Indonesia, and Chinese enhances my ability to communicate and provide exceptional service to diverse clients.…

Susy Hendrawati

Project Manager, Product Designer, Brand Designer, +2

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I am an experienced Customer Service Executive and Reservation Officer with a strong background in Product Development. I excel at liaising with clients, coordinating shipments, and managing reservations effectively. My proficiency in English, Bahasa Indonesia, and Chinese enhances my ability to communicate and provide exceptional service to diverse clients.…

Available to hire

Denpasar, Indonesia

I am an experienced Customer Service Executive and Reservation Officer with a strong background in Product Development.

I excel at liaising with clients, coordinating shipments, and managing reservations effectively. My proficiency in English, Bahasa Indonesia, and Chinese enhances my ability to communicate and provide exceptional service to diverse clients.

Skills

CRM

Presentation Design

Experience Level

CRM

Intermediate

Presentation Design

Beginner

Language

English

Advanced

Indonesian

Fluent

Chinese

Intermediate

Work Experience

Customer Service Executive at DPEX Worldwide Pte Ltd

February 20, 2020 - February 20, 2020

Liaised with corporate clients to facilitate seamless shipments, followed up on shipments, and ensured timely delivery. Proactively coordinated with Traffic, Operations, and Export Departments to optimize shipment processes.

Reservation Officer at ATR Reservations Network Pte Ltd (Asia Travel.com)

May 20, 2015 - May 20, 2015

Efficiently processed hotel reservations via website, ensuring seamless booking experiences. Engaged travel agents and direct guests to address inquiries; collaborated with hotels to confirm and maintain accurate reservation details.

Reservation Officer at Grand Park City Hall, Singapore

August 20, 2010 - August 20, 2010

Managed hotel reservation inquiries, maintained accurate booking records, and provided exceptional customer service to guests.

Reservation Officer at OV International Pte Ltd (Singapore)

May 20, 2010 - May 20, 2010

Coordinated hotel accommodations for international guests, maintaining reservation accuracy and delivering timely responses to inquiries.

Product Development Officer at Holiday City Pte Ltd (Singapore)

December 20, 2005 - December 20, 2005

Cultivated strategic partnerships with hotels to secure competitive contracted rates and negotiate exclusive promotions; conducted thorough quality checks to ensure accuracy and integrity of all information.