Shermainn Ng

Supported the design of a risk assessment framework incorporating GenAI regulations to strengthen operational resilience and compliance. Coordinated engagement between senior management, external vendors, and regulators, translating technical findings into strategic recommendations for business adoption. Organized and executed AI-focused events such as Prompt Engineering with Microsoft to foster cross-industry collaboration and integrate learnings into practical business applications.

Managed a portfolio of 200+ accounts, fostering client relationships and increasing account volume by 10% monthly and a 20% increase in client conversion rates. Used in-house CRM systems to maintain client records, track interactions, and generate personalized, data-driven insights, resulting in a 50% increase in client engagement during cold calls. Identified clients’ financial needs and provided tailored financial planning solutions, consistently achieving 100% of monthly sales targets. Hosted and promoted volunteer events for the elderly (100+ participants per event) to educate them on using the ‘Paylah!’ payment application.