Available to hire
I am a UX Designer with a foundation in computer science, dedicated to creating user-centered designs that improve engagement and accessibility. My experience spans enterprise product design in B2B SaaS environments, focusing on transforming complex requirements into intuitive interfaces.
Language
English
Fluent
Work Experience
Social Media Support Strategist at ACCENTURE
June 1, 2025 - PresentSupport creator-focused platform users through data analysis, training, and workflow optimization. Conduct user feedback sessions and leverage CRM tools to document user pain points.
CX Associate at RW-CO
October 1, 2024 - June 1, 2025Maintained high data capture accuracy while ensuring exceptional customer service delivery. Analyzed performance data to align customer engagement strategies.
UX Intern at IBM
September 1, 2021 - August 1, 2022Delivered a complete interface redesign improving task completion rates. Designed CASCON conference platform achieving NPS increase and engagement lift while applying design system standards.
Product Design Intern at ALCUMUS
July 1, 2021 - September 1, 2021Completed UX audit tickets addressing information architecture and accessibility gaps. Created design specifications reducing engineer questions.
Design Intern at YY VENTURES
January 1, 2021 - April 1, 2021Redesigned booking and e-commerce platform focusing on mobile conversion optimization. Supported digital marketing initiatives with design.
Education
Bachelor of Science at University of British Columbia
July 1, 2019 - December 1, 2023Qualifications
Aha! Product Management Professional Certificate
August 1, 2024 - January 15, 2026IBM Enterprise Design Thinking Practitioner Certificate
September 1, 2021 - January 15, 2026Industry Experience
Software & Internet, Professional Services, Education
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