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Hi, I’m Shilpa Kankaria—a creative, user-centered product designer with 7+ years of experience crafting intuitive, accessible digital solutions for web and mobile. I thrive at the intersection of research, prototyping, and cross-functional collaboration, turning customer insights into design decisions that improve usability, compliance, and business outcomes in regulated environments.…

Shilpa Kankaria

UX Designer, UI Designer, Product Designer, +3

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Hi, I’m Shilpa Kankaria—a creative, user-centered product designer with 7+ years of experience crafting intuitive, accessible digital solutions for web and mobile. I thrive at the intersection of research, prototyping, and cross-functional collaboration, turning customer insights into design decisions that improve usability, compliance, and business outcomes in regulated environments.…

Available to hire

Hi, I’m Shilpa Kankaria—a creative, user-centered product designer with 7+ years of experience crafting intuitive, accessible digital solutions for web and mobile.

I thrive at the intersection of research, prototyping, and cross-functional collaboration, turning customer insights into design decisions that improve usability, compliance, and business outcomes in regulated environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Operations Customer Expert at Teleperformance Limited

July 1, 2025 - Present

Supported customers navigating digital banking journeys, identified usability issues and escalated recurring pain points to UX teams for targeted improvements.

Senior Fashion Merchandiser at M1 Marketing Services Private Limited

September 1, 2022 - September 1, 2023

Conducted qualitative user interviews and competitive market research to improve ecommerce service design strategy, information architecture and product categorization across categories. Led a cross-functional team of 5 designers through agile research cycles, facilitating daily design reviews and stakeholder presentations to drive user-centered decisions.

Design Manager at Go Fashion India Limited (Go Colors!)

February 1, 2016 - October 1, 2020

Led vendor onboarding processes, mapped end-to-end user journeys across multiple touchpoints and implemented agile design reviews to drive outputs.

Fashion Content Designer at Skuteam India Private Limited (Silq)

February 1, 2022 - July 1, 2022

Mapped comprehensive B2B user journeys across apparel sourcing ecosystem, conducted stakeholder interviews and defined end-to-end service flows for SS dashboards and procurement tools.