Available to hire
Hi, I’m Shiva Kumar Chintakayala. I’m an IT professional with 18+ years of experience delivering PEGA, Java/J2EE, and CRM solutions for financial institutions. I specialize in building scalable, rule-driven business applications and leading agile teams to successful outcomes.
I enjoy collaborating with cross-functional teams, driving architectural decisions, and continuously learning new technologies to solve complex banking domain challenges.
Skills
Language
English
Fluent
Work Experience
POD Lead at Procom
December 1, 2024 - October 31, 2025Led ongoing enhancements for the Compass platform (CIBC) and guided intake activities. Ensured adherence to existing design while redesigning components for complexity. Worked on REST API and SOAP service integrations, as well as Activities, Decision Rules, Declarative Rules, Process Flow, and UI. Analyzed and supported production issues during live sessions with Branch agents.
DEV Lead at Procom
December 1, 2024 - December 1, 2024Spearheaded development for the LFRA project at CIBC, including sprint planning, task assignment, and end-to-end design and development. Implemented features such as attachments handling, case history tracking, archival/expunge, and PEGA case management workflows. Built REST API and SOAP integrations and supported production issues in live branch sessions.
POD Lead at Cogency
July 1, 2023 - July 1, 2023Led enhancements for the COMPASS solution (CIBC) with a focus on CNA POD. Guided intake processes, redesigned components for requirement-driven changes, and ensured smooth integration with backend systems. Created file listeners, worked on REST API and SOAP integrations, and contributed to response mapping optimization and PDF document merging using PEGA repository APIs.
Lead System Architect at Serendebyte Inc.
August 1, 2020 - August 1, 2020Led Parachute 2.0 for Munich Re by orchestrating PEGA Insurance Framework integration across Marketing, Customer Service, and Sales automation. Delivered a user-centric front-end enabling rapid policy purchase and consolidated reporting across multiple data sources. Led offshore team, defined GTM strategies, and ensured alignment with business goals.
Deployment Manager at Rules Cube
January 1, 2020 - January 1, 2020Supported Scotiabank’s large PEGA engagement for Canada Contact Centre. Assisted in technical/design issues, conducted code reviews, monitored PEGA guardrail scores, and established guidelines for PEGA branching. Managed deployments via PDM for multiple waves and releases.
PEGA Developer at Data First Solutions
May 1, 2019 - May 1, 2019Upgraded CRM and Smart Dispute from 7.2.2 to 7.4; fixed upgrade issues. Worked on agile user stories, redesigned purge/archive processes, and adhered to PEGA guidelines during version upgrades.
PEGA/RPA Developer at Tech Mahindra
December 1, 2017 - December 1, 2017MFP: Automated Scotia Bank mortgage funding process with PEGA Robotics (Open Span) and built components like Posting Worksheet and Email Listener. Implemented connectors and SOAP services, designed reusable utilities, and prepared documentation. Also worked on Provider Onboarding (PE2E) for Bank of Nova Scotia as part of the same engagement.
Developer at UnitedHealth Group
June 1, 2013 - June 1, 2013CSQA: Handled incidents and problem tickets; developed and maintained PEGA-based Customer Service Quality Audit applications. PCRTA: JAVA Lead Developer responsible for logging utilities, exception handling, DWR pagination, and unit testing; contributed to design documentation and estimation.
Developer at UnitedHealth Group
June 1, 2013 - June 1, 2013PCRTA: Pharmacy Claims Real Time Audit; developed Java-based components, conducted analysis, coding, and unit testing; created technical and conceptual design documentation and estimation for modules.
Java Developer at Oracle Financial Services
February 1, 2010 - February 1, 2010MANTAS: Worked on Manage Suppression Rules and Manage Trusted Pairs modules; performed analysis, coding, unit testing, and created data structures and stored procedures; modeled workflow processes per module.
Java Developer at Oracle Financial Services
June 1, 2008 - June 1, 2008TRIMS: R E-Engineering project for Citi Bank; developed interface components, performed analysis, coding, and unit testing; authored data queries and contributed to design diagrams.
Java Programmer at Lance Soft Inc
September 1, 2007 - September 1, 2007Candidate Management System development using J2EE technologies; implemented DAOs, JSP-based UI, and data posting/retrieval/update flows; participated in requirements gathering and documentation.
Education
Qualifications
Lead System Architect 23V1 (Level 1)
January 11, 2030 - October 31, 2025Certified Senior System Architect
January 11, 2030 - October 31, 2025Oracle Certified JAVA Programmer
January 11, 2030 - October 31, 2025SME certified in Claims Processing in the Health Care domain
January 11, 2030 - October 31, 2025Certificate of Achievement in Postilion (Banking) user training
January 11, 2030 - October 31, 2025Industry Experience
Financial Services, Software & Internet, Professional Services, Healthcare, Other
Skills
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