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I’m Rayshawn Stephens, a results-driven professional with a track record in compliance documentation, incident reporting, and emergency protocol management. I’ve spent more than a decade in public-facing transportation and security roles, ensuring safety while delivering clear, courteous service to diverse riders. I’m seeking to apply my transferable skills in NYC affordable-housing intake, marketing, and compliance roles, bringing strong MS Office, Google Suite, and Adobe proficiency, plus hands-on experience coordinating cross-functional teams and translating regulatory requirements into actionable processes.…I’m Rayshawn Stephens, a results-driven professional with a track record in compliance documentation, incident reporting, and emergency protocol management. I’ve spent more than a decade in public-facing transportation and security roles, ensuring safety while delivering clear, courteous service to diverse riders. I’m seeking to apply my transferable skills in NYC affordable-housing intake, marketing, and compliance roles, bringing strong MS Office, Google Suite, and Adobe proficiency, plus hands-on experience coordinating cross-functional teams and translating regulatory requirements into actionable processes.

Rayshawn Stephens

Music Producer, Session Artist, Composer

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I’m Rayshawn Stephens, a results-driven professional with a track record in compliance documentation, incident reporting, and emergency protocol management. I’ve spent more than a decade in public-facing transportation and security roles, ensuring safety while delivering clear, courteous service to diverse riders. I’m seeking to apply my transferable skills in NYC affordable-housing intake, marketing, and compliance roles, bringing strong MS Office, Google Suite, and Adobe proficiency, plus hands-on experience coordinating cross-functional teams and translating regulatory requirements into actionable processes.…I’m Rayshawn Stephens, a results-driven professional with a track record in compliance documentation, incident reporting, and emergency protocol management. I’ve spent more than a decade in public-facing transportation and security roles, ensuring safety while delivering clear, courteous service to diverse riders. I’m seeking to apply my transferable skills in NYC affordable-housing intake, marketing, and compliance roles, bringing strong MS Office, Google Suite, and Adobe proficiency, plus hands-on experience coordinating cross-functional teams and translating regulatory requirements into actionable processes.

Available to hire

I’m Rayshawn Stephens, a results-driven professional with a track record in compliance documentation, incident reporting, and emergency protocol management. I’ve spent more than a decade in public-facing transportation and security roles, ensuring safety while delivering clear, courteous service to diverse riders.
I’m seeking to apply my transferable skills in NYC affordable-housing intake, marketing, and compliance roles, bringing strong MS Office, Google Suite, and Adobe proficiency, plus hands-on experience coordinating cross-functional teams and translating regulatory requirements into actionable processes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Train Operator at New York City Transit

November 1, 2015 - December 1, 2025

Maintained safety and regulatory compliance for daily passenger operations; completed accurate incident reports and documentation used for departmental reviews. Communicated guidance to diverse riders during delays, reroutes, and emergencies; resolved escalations and provided effective customer service. Performed routine inspections and coordinated maintenance issues with operations teams; ensured timely documentation and follow-up to meet safety and regulatory standards. Managed complex logistics with control centers and field staff, demonstrating strong coordination and record-keeping skills. Trained and mentored new operators on procedures and safety protocols, improving adherence to standards.

Lead Transportation Security Officer at Transportation Security Administration (DHS)

February 1, 2007 - November 1, 2015

Supervised and trained security teams on federal safety and operational procedures; enforced compliance and maintained detailed incident and investigation logs. Led emergency response efforts and de-escalation of conflicts; documented actions and coordinated with partner agencies — transferable to tenant issue resolution and compliance investigations. Managed daily checkpoint operations, equipment inspections, and procedural audits; produced reports for leadership and regulatory review. Conducted public-facing communications and outreach, supporting high-volume interactions with sensitivity and professionalism.