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I'm Shogo Maeno, a versatile operations and guest-service professional with a background spanning logistics, HR administration, freelance translation, premium hospitality, and international guest service. I have led delivery and dining operations, coordinated large teams across headquarters and field locations, and supported major recruitment and event initiatives in global environments. I thrive in cross-cultural settings and pride myself on delivering safe, efficient operations while providing exceptional guest experiences. I excel in onboarding and training, process improvements, and clear communication with diverse stakeholders. My strengths include cross-cultural communication, quality control, and maintaining confidentiality and deadlines on diverse projects, from data labeling to translation and event operations. I am passionate about building teamwork, delivering service excellence, and contributing to successful openings and ongoing performance in premium hospitality and operations roles.…I'm Shogo Maeno, a versatile operations and guest-service professional with a background spanning logistics, HR administration, freelance translation, premium hospitality, and international guest service. I have led delivery and dining operations, coordinated large teams across headquarters and field locations, and supported major recruitment and event initiatives in global environments. I thrive in cross-cultural settings and pride myself on delivering safe, efficient operations while providing exceptional guest experiences. I excel in onboarding and training, process improvements, and clear communication with diverse stakeholders. My strengths include cross-cultural communication, quality control, and maintaining confidentiality and deadlines on diverse projects, from data labeling to translation and event operations. I am passionate about building teamwork, delivering service excellence, and contributing to successful openings and ongoing performance in premium hospitality and operations roles.

Shogo Maeno

Project Manager, Event Visualizer, Photographer, +2

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I'm Shogo Maeno, a versatile operations and guest-service professional with a background spanning logistics, HR administration, freelance translation, premium hospitality, and international guest service. I have led delivery and dining operations, coordinated large teams across headquarters and field locations, and supported major recruitment and event initiatives in global environments. I thrive in cross-cultural settings and pride myself on delivering safe, efficient operations while providing exceptional guest experiences. I excel in onboarding and training, process improvements, and clear communication with diverse stakeholders. My strengths include cross-cultural communication, quality control, and maintaining confidentiality and deadlines on diverse projects, from data labeling to translation and event operations. I am passionate about building teamwork, delivering service excellence, and contributing to successful openings and ongoing performance in premium hospitality and operations roles.…I'm Shogo Maeno, a versatile operations and guest-service professional with a background spanning logistics, HR administration, freelance translation, premium hospitality, and international guest service. I have led delivery and dining operations, coordinated large teams across headquarters and field locations, and supported major recruitment and event initiatives in global environments. I thrive in cross-cultural settings and pride myself on delivering safe, efficient operations while providing exceptional guest experiences. I excel in onboarding and training, process improvements, and clear communication with diverse stakeholders. My strengths include cross-cultural communication, quality control, and maintaining confidentiality and deadlines on diverse projects, from data labeling to translation and event operations. I am passionate about building teamwork, delivering service excellence, and contributing to successful openings and ongoing performance in premium hospitality and operations roles.

Available to hire

I’m Shogo Maeno, a versatile operations and guest-service professional with a background spanning logistics, HR administration, freelance translation, premium hospitality, and international guest service. I have led delivery and dining operations, coordinated large teams across headquarters and field locations, and supported major recruitment and event initiatives in global environments. I thrive in cross-cultural settings and pride myself on delivering safe, efficient operations while providing exceptional guest experiences.

I excel in onboarding and training, process improvements, and clear communication with diverse stakeholders. My strengths include cross-cultural communication, quality control, and maintaining confidentiality and deadlines on diverse projects, from data labeling to translation and event operations. I am passionate about building teamwork, delivering service excellence, and contributing to successful openings and ongoing performance in premium hospitality and operations roles.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Japanese

Fluent

English

Advanced

Work Experience

Senior Dining Room Leadership Role / Service Excellence at Disney Cruise Line

April 1, 2024 - February 1, 2026

Led a multicultural dining team of ~80 crew aboard the Disney Dream, coordinating service flow, table management, and information sharing to ensure high-quality dining experiences for international guests. Handled VIP guest requests, service recovery, sanitation standards, food safety, and public health protocols. Provided OJT and guidance for new crew members, supporting their understanding of service procedures and team coordination. Recognized with Server of the Month for service quality and contributed to multiple first-place guest satisfaction evaluations across cruises.

Front of House Manager / Cultural Representative Program at Mitsukoshi USA

October 1, 2022 - November 1, 2023

Part of the post-pandemic reopening team for a high-average-spend signature restaurant in EPCOT’s Japan Pavilion. Served in a leadership role within the opening team, overseeing floor operations, seating management, guest service, and staff coordination. Provided staff instructions, pre-shift briefings, and OJT for new staff. Managed guest requests and initial complaint responses, contributing to service recovery and guest satisfaction. Supported upselling, premium product recommendations, bar-related duties, hosting, and dining service across multiple positions, helping the restaurant achieve top guest satisfaction rankings.

Freelance Translator / Data Labeling Specialist at Freelance

May 1, 2021 - October 1, 2022

Project-based English-Japanese translation support, content review, and data labeling. Performed data annotation and quality control according to client guidelines, maintained confidentiality, met deadlines, and managed multiple assignments independently.

HR Administrative Support / Recruitment Coordinator at Rejoice Company, Ltd.

October 1, 2020 - April 1, 2021

Supported HR and recruitment administration for approximately 3,600 employees, including applicant communication, interview scheduling, and recruitment document management. Coordinated with applicants, internal staff, hiring managers, and related departments; managed applicant data and recruitment progress via Excel. Core member of a large-scale recruitment project involving approximately 1,200 hires for a new business/site launch, maintaining accuracy and meeting deadlines.

Operations Manager at ASKUL LOGIST Co., Ltd.

April 1, 2018 - June 1, 2020

Managed daily logistics and delivery operations for a subsidiary of ASKUL Corporation. Served as a certified Transport Operations Manager, performing safety management, roll calls, and operational checks in accordance with transport laws. Ensured stable delivery quality and on-time performance through driver and field staff coordination, route planning, and issue response. Supported process improvements and cross-team information sharing. Achieved first place nationwide in a safe driving performance index and contributed to safety awareness and operational quality. Assisted with planning and operation of graduate recruitment information sessions and internal events.