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I am a PMP-certified project professional with 5+ years of experience delivering administrative support, project coordination, and client service in government and private sectors. I excel at driving process improvements, managing confidential records, and coordinating cross-functional communication to support organizational objectives. Based in Ottawa, I thrive in fast-paced environments and am open to remote or relocation opportunities. I bring strong organizational skills, stakeholder engagement, and hands-on experience with MS Project, case management systems, and Agile tools to help teams deliver successful outcomes.…I am a PMP-certified project professional with 5+ years of experience delivering administrative support, project coordination, and client service in government and private sectors. I excel at driving process improvements, managing confidential records, and coordinating cross-functional communication to support organizational objectives. Based in Ottawa, I thrive in fast-paced environments and am open to remote or relocation opportunities. I bring strong organizational skills, stakeholder engagement, and hands-on experience with MS Project, case management systems, and Agile tools to help teams deliver successful outcomes.

Shruti Patel

Project Manager, Production Coordinator, Line Producer, +2

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I am a PMP-certified project professional with 5+ years of experience delivering administrative support, project coordination, and client service in government and private sectors. I excel at driving process improvements, managing confidential records, and coordinating cross-functional communication to support organizational objectives. Based in Ottawa, I thrive in fast-paced environments and am open to remote or relocation opportunities. I bring strong organizational skills, stakeholder engagement, and hands-on experience with MS Project, case management systems, and Agile tools to help teams deliver successful outcomes.…I am a PMP-certified project professional with 5+ years of experience delivering administrative support, project coordination, and client service in government and private sectors. I excel at driving process improvements, managing confidential records, and coordinating cross-functional communication to support organizational objectives. Based in Ottawa, I thrive in fast-paced environments and am open to remote or relocation opportunities. I bring strong organizational skills, stakeholder engagement, and hands-on experience with MS Project, case management systems, and Agile tools to help teams deliver successful outcomes.

Available to hire

I am a PMP-certified project professional with 5+ years of experience delivering administrative support, project coordination, and client service in government and private sectors. I excel at driving process improvements, managing confidential records, and coordinating cross-functional communication to support organizational objectives.

Based in Ottawa, I thrive in fast-paced environments and am open to remote or relocation opportunities. I bring strong organizational skills, stakeholder engagement, and hands-on experience with MS Project, case management systems, and Agile tools to help teams deliver successful outcomes.

Skills

JIRA

SharePoint

Experience Level

JIRA

Expert

SharePoint

Expert

Language

English

Fluent

Hindi

Fluent

Gujarati

Fluent

Work Experience

Administrative Support Clerk at Department of Justice, Government of Nova Scotia

March 1, 2024 - November 25, 2025

Increased team efficiency by 25% by managing high-volume document workflows and legal correspondence; Coordinated logistics for a large office relocation to maintain uninterrupted service; Liaised between Solicitor and Litigation Services to reduce communication delays by 30%; Supported staff in adhering to records retention policies.

Client Care Representative at NTT Global

March 31, 2024 - March 31, 2024

Resolved 40+ daily escalated cases with a 95% first-contact resolution rate; Documented call data accurately and applied company policies to de-escalate situations.

Administrative Support at Royal Bank of Canada

January 31, 2024 - January 31, 2024

Improved turnaround time by 20% managing client account servicing and documentation workflows; Supported client relations contributing to a 10% increase in retention; Handled confidential investment and accessibility data with accuracy.

Sales and Office Administrator at Oscardo Inc.

January 31, 2023 - January 31, 2023

Streamlined sales order cycle by processing and validating 100+ orders per month, reducing billing discrepancies; Coordinated with warehouse for outbound shipments, enhancing logistics while maintaining service quality; Maintained real-time inventory sync between systems and website, reducing stock visibility-related customer complaints.

Inside Sales Representative at Nordia Inc.

June 30, 2021 - June 30, 2021

Contributed to a 15% uptick in new hires by identifying customer needs and tailoring telecom solutions; Provided post-hire follow-up and documentation support, helping the team exceed monthly retention targets.

Human Resource Coordinator & Office Administrator at Affinity Mortgage Solutions Inc.

March 31, 2021 - March 31, 2021

Reduced payroll processing time by 15% using Excel macros and automation formulas; Trained 3 new hires in onboarding, compliance procedures, and CRM software; Coordinated meetings, maintained client portfolios, and prepared compliance reports, ensuring AML and regulatory standards were consistently met.