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Results-driven Business Analyst with experience in sales operations, CRM management, and data-driven decision making. Skilled in translating business requirements into actionable insights, improving operational efficiency, and supporting leadership through analytics and reporting. Experienced in managing CRM platforms, sales performance tracking, stakeholder communication, and process improvement. Adept at working in fast-paced environments and collaborating with cross-functional teams to drive business growth.…Results-driven Business Analyst with experience in sales operations, CRM management, and data-driven decision making. Skilled in translating business requirements into actionable insights, improving operational efficiency, and supporting leadership through analytics and reporting. Experienced in managing CRM platforms, sales performance tracking, stakeholder communication, and process improvement. Adept at working in fast-paced environments and collaborating with cross-functional teams to drive business growth.

SHRUTI SHARMA

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Results-driven Business Analyst with experience in sales operations, CRM management, and data-driven decision making. Skilled in translating business requirements into actionable insights, improving operational efficiency, and supporting leadership through analytics and reporting. Experienced in managing CRM platforms, sales performance tracking, stakeholder communication, and process improvement. Adept at working in fast-paced environments and collaborating with cross-functional teams to drive business growth.…Results-driven Business Analyst with experience in sales operations, CRM management, and data-driven decision making. Skilled in translating business requirements into actionable insights, improving operational efficiency, and supporting leadership through analytics and reporting. Experienced in managing CRM platforms, sales performance tracking, stakeholder communication, and process improvement. Adept at working in fast-paced environments and collaborating with cross-functional teams to drive business growth.

Available to hire

Results-driven Business Analyst with experience in sales operations, CRM management, and data-driven decision making. Skilled in translating business requirements into actionable insights, improving operational efficiency, and supporting leadership through analytics and reporting.

Experienced in managing CRM platforms, sales performance tracking, stakeholder communication, and process improvement. Adept at working in fast-paced environments and collaborating with cross-functional teams to drive business growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Business Analyst at Avaso Technology Solutions

October 1, 2019 - January 1, 2026

Managed and maintained CRM data integrity in Salesforce, ensuring accurate pipeline tracking and reporting. Supported pre-sales activities including opportunity creation, pricing coordination, and internal approvals. Worked with leadership to track sales performance metrics and targets through dashboards and reports. Gathered and documented business requirements for operational and reporting improvements. Identified process gaps and recommended solutions to improve operational efficiency. Created automated reporting dashboards to support decision making for senior management. Coordinated with cross-functional teams including sales, finance, and delivery teams. Conducted data analysis to identify trends, opportunities, and operational improvements.

Business Analyst at Appearition Pty Ltd

January 1, 2016 - March 1, 2017

Gathered and analysed business requirements from stakeholders across departments. Developed documentation including BRD, functional specifications, and process maps. Supported implementation of new operational workflows and systems. Assisted project teams with data analysis, testing, and solution validation. Produced reports and insights for management decision-making.

Front End Checkout Representative at Woolworths Group

April 1, 2015 - September 1, 2019

Delivered efficient and accurate point-of-sale transactions while maintaining compliance with Woolworths policies and procedures. Provided high-quality customer service, resolving queries and ensuring a positive checkout experience. Handled cash, EFTPOS, and digital payments with accuracy and accountability. Supported store operations, including queue management, bag checks, and adherence to loss-prevention guidelines. Demonstrated strong attention to detail, time management, and reliability in a fast-paced retail environment. Collaborated with team members and supervisors to meet daily service and operational targets.