Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Shreya Singh, a Social Media Specialist based in Pune, India, with proven experience managing accounts across Snapchat, Instagram, Facebook, TikTok, LinkedIn, and X — overseeing 100-125 accounts at Social Booster Media with zero missed deadlines. I develop and execute monthly content plans aligned to brand identity, monitor platform trends, and optimise performance using analytics and insights data. I blend strong copywriting and content creation skills with a KPI-driven approach to social strategy. Recognised as a top performer within my first month at Social Booster Media, I independently delivered 75% of a time-sensitive brand sprint, exceeding peer benchmarks. I collaborate with design and marketing teams to deliver high-quality output and maintain a consistent brand voice in audience interactions.…Hi, I’m Shreya Singh, a Social Media Specialist based in Pune, India, with proven experience managing accounts across Snapchat, Instagram, Facebook, TikTok, LinkedIn, and X — overseeing 100-125 accounts at Social Booster Media with zero missed deadlines. I develop and execute monthly content plans aligned to brand identity, monitor platform trends, and optimise performance using analytics and insights data. I blend strong copywriting and content creation skills with a KPI-driven approach to social strategy. Recognised as a top performer within my first month at Social Booster Media, I independently delivered 75% of a time-sensitive brand sprint, exceeding peer benchmarks. I collaborate with design and marketing teams to deliver high-quality output and maintain a consistent brand voice in audience interactions.

Shreya Singh

Social Media Manager, Community Manager, Content Creator, +5





Hi, I’m Shreya Singh, a Social Media Specialist based in Pune, India, with proven experience managing accounts across Snapchat, Instagram, Facebook, TikTok, LinkedIn, and X — overseeing 100-125 accounts at Social Booster Media with zero missed deadlines. I develop and execute monthly content plans aligned to brand identity, monitor platform trends, and optimise performance using analytics and insights data. I blend strong copywriting and content creation skills with a KPI-driven approach to social strategy. Recognised as a top performer within my first month at Social Booster Media, I independently delivered 75% of a time-sensitive brand sprint, exceeding peer benchmarks. I collaborate with design and marketing teams to deliver high-quality output and maintain a consistent brand voice in audience interactions.…Hi, I’m Shreya Singh, a Social Media Specialist based in Pune, India, with proven experience managing accounts across Snapchat, Instagram, Facebook, TikTok, LinkedIn, and X — overseeing 100-125 accounts at Social Booster Media with zero missed deadlines. I develop and execute monthly content plans aligned to brand identity, monitor platform trends, and optimise performance using analytics and insights data. I blend strong copywriting and content creation skills with a KPI-driven approach to social strategy. Recognised as a top performer within my first month at Social Booster Media, I independently delivered 75% of a time-sensitive brand sprint, exceeding peer benchmarks. I collaborate with design and marketing teams to deliver high-quality output and maintain a consistent brand voice in audience interactions.

Available to hire

Hi, I’m Shreya Singh, a Social Media Specialist based in Pune, India, with proven experience managing accounts across Snapchat, Instagram, Facebook, TikTok, LinkedIn, and X — overseeing 100-125 accounts at Social Booster Media with zero missed deadlines. I develop and execute monthly content plans aligned to brand identity, monitor platform trends, and optimise performance using analytics and insights data. I blend strong copywriting and content creation skills with a KPI-driven approach to social strategy.

Recognised as a top performer within my first month at Social Booster Media, I independently delivered 75% of a time-sensitive brand sprint, exceeding peer benchmarks. I collaborate with design and marketing teams to deliver high-quality output and maintain a consistent brand voice in audience interactions.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Telugu

Beginner

Work Experience

Social Media Manager at Social Booster Media

January 1, 2026 - Present

Manage 100–125 social media accounts simultaneously, overseeing community engagement, content placement, and brand compliance across multiple platforms. Execute brand integration across 80–90 active accounts, maintaining low account restriction rates and meeting compliance benchmarks. Delivered 75% of a time-sensitive brand integration sprint independently and volunteered for weekend deployment cycles to support high-priority campaigns. Recognised for performance and ownership within the first month and monitored engagement metrics to optimise workflows for efficiency.

Communications Specialist & Customer Support L2 (Contract) at Amazon

June 1, 2025 - December 1, 2025

Trained associate batches on messaging quality, brand voice, and content governance; created training content and managed resources via SharePoint; conducted audits and one-on-one coaching to maintain quality benchmarks. Managed complex escalations for Amazon Business with strict SLA adherence.

Customer Support Specialist L2 – Intern at ISP Global Consulting (Uppteam)

March 1, 2024 - May 1, 2024

Achieved 98% first-contact resolution across 60+ daily interactions with US clients; maintained CRM documentation compliance in Freshdesk.

Business Development Associate – Intern at Exploring Infinities (Bhanzu)

August 1, 2024 - September 1, 2024

Engaged with leads via email, calls, and WhatsApp; managed client data and supported outreach workflows using CRM tools.

Retention & Customer Support Representative at Synchrony Financial

August 1, 2022 - March 1, 2023

Managed 1,000+ monthly client interactions across US/UK markets; improved CSAT by 25% within six months. Executed customer retention strategies and loyalty programs in collaboration with sales teams.