Administrative and operations support professional with 4+ years of experience in banking client services at a multinational bank. Skilled in documentation, reporting, coordination, and data handling. Currently managing a small business, handling administration, customer communication, and workflow organization. Detail-oriented, reliable, and well-suited for remote administrative, operations, or virtual assistant roles.

Sitti Fatimah Azzahra

Administrative and operations support professional with 4+ years of experience in banking client services at a multinational bank. Skilled in documentation, reporting, coordination, and data handling. Currently managing a small business, handling administration, customer communication, and workflow organization. Detail-oriented, reliable, and well-suited for remote administrative, operations, or virtual assistant roles.

Available to hire

Administrative and operations support professional with 4+ years of experience in banking client services at a multinational bank. Skilled in documentation, reporting, coordination, and data handling.
Currently managing a small business, handling administration, customer communication, and workflow organization. Detail-oriented, reliable, and well-suited for remote administrative, operations, or virtual assistant roles.

See more

Language

English
Fluent
Indonesian
Fluent
German
Intermediate

Work Experience

Analyst, Client Link Service Dept. at MUFG Bank, Jakarta Branch
January 1, 2015 - January 1, 2019
Supported Relationship Managers in daily transactions; handled client documentation, account openings, and loan processes; managed FX, deposits, remittances, and internal coordination; ensured timely foreign remittances and prepared daily reports; assisted audits with complete documentation.

Education

Bachelor of Humanities - German Literature at University of Indonesia
January 1, 2010 - January 1, 2014

Qualifications

Basic Banking Product & Principles
January 1, 2016 - December 23, 2025
BRMR Level 1 – LSPP
January 1, 2016 - December 23, 2025
BRMR Level 2 – LSPP
January 1, 2019 - December 23, 2025

Industry Experience

Financial Services, Professional Services, Media & Entertainment