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Hey there! I'm a Creative Strategist who is aiming to create for visually and audibly pleasant products. I love taking raw ideas and turning them into compelling stories—focusing on strategic video editing, dynamic music projects, striking photography, and overall content optimization to boost a brand’s digital presence. My background is a cool mashup of Industrial Design principles, music and hands-on experience managing complex operations. This means I bring a unique blend of creativity, analytical vision, and solid problem-solving to the studio. I'm ready to blend all my experiences into your project!…Hey there! I'm a Creative Strategist who is aiming to create for visually and audibly pleasant products. I love taking raw ideas and turning them into compelling stories—focusing on strategic video editing, dynamic music projects, striking photography, and overall content optimization to boost a brand’s digital presence. My background is a cool mashup of Industrial Design principles, music and hands-on experience managing complex operations. This means I bring a unique blend of creativity, analytical vision, and solid problem-solving to the studio. I'm ready to blend all my experiences into your project!

Sila Erdem

Social Media Manager, Content Creator, Graphic Designer, +6

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Hey there! I'm a Creative Strategist who is aiming to create for visually and audibly pleasant products. I love taking raw ideas and turning them into compelling stories—focusing on strategic video editing, dynamic music projects, striking photography, and overall content optimization to boost a brand’s digital presence. My background is a cool mashup of Industrial Design principles, music and hands-on experience managing complex operations. This means I bring a unique blend of creativity, analytical vision, and solid problem-solving to the studio. I'm ready to blend all my experiences into your project!…Hey there! I'm a Creative Strategist who is aiming to create for visually and audibly pleasant products. I love taking raw ideas and turning them into compelling stories—focusing on strategic video editing, dynamic music projects, striking photography, and overall content optimization to boost a brand’s digital presence. My background is a cool mashup of Industrial Design principles, music and hands-on experience managing complex operations. This means I bring a unique blend of creativity, analytical vision, and solid problem-solving to the studio. I'm ready to blend all my experiences into your project!

Available to hire

Greece

Hey there! I’m a Creative Strategist who is aiming to create for visually and audibly pleasant products.

I love taking raw ideas and turning them into compelling stories—focusing on strategic video editing, dynamic music projects, striking photography, and overall content optimization to boost a brand’s digital presence.

My background is a cool mashup of Industrial Design principles, music and hands-on experience managing complex operations. This means I bring a unique blend of creativity, analytical vision, and solid problem-solving to the studio.

I’m ready to blend all my experiences into your project!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Language

Turkish

Fluent

English

Fluent

Greek, Modern

Intermediate

Work Experience

Social Media Manager & Photographer at Revealed and Beyond

January 1, 2023 - November 28, 2025

Produced professional photography for commercial clients (product, lifestyle, and food imagery) to enhance brand identity and online performance. Planned and executed on-site photo shoots from concept to final edit, ensuring cohesive brand storytelling across all visual assets. Delivered high-quality visual content for digital channels and campaigns, driving measurable engagement growth and improved brand visibility. Collaborated with small businesses and creative teams to capture visuals aligned with marketing goals and brand aesthetics.

Real Time Analyst (WFM) at Harman Foundever

May 1, 2024 - November 28, 2025

Led workforce operations across 5 EMEA sites, +200 agents by balancing schedules, improving service levels by 6%, and reducing wait times. Implemented real-time staffing adjustments, leading to a smoother workflow and improved agent adherence. Coordinated cross-functional workflows, proactively solving issues to keep operations running smoothly. Owned workflow and staffing strategies, acting as the key decision-maker in real-time crisis management.

Senior Real Time Analyst WFM at Netflix Teleperformance

May 1, 2024 - May 1, 2024

Effectively managed call queues to ensure efficient call routing, minimal wait times, and adherence to service level agreements. Maintained service levels by closely tracking and optimizing call abandonment rates, average handling times, and response times. Swiftly addressed emerging issues during customer interactions, offering immediate solutions and escalating complex matters when necessary.

Customer Care Representative Tier2 CSR2 at Netflix Teleperformance

August 1, 2021 - August 1, 2021

Delivered Level 2 Technical and Customer Support and worked on reporting the cases for EMEA region. Analyzed quality performance, assisting operations management and coaching Tier 1 agents to improve resolution accuracy and customer experience. Specialized in soft skills, guiding customers through product solutions while fostering a positive service approach.

Customer Care Representative Tier1 CSR1 at X & Netflix Teleperformance Hellas

August 1, 2019 - August 1, 2019

Provided Turkish Customer/Technical support. Consistently ranked as the top performer in Tier1 customer support, achieving a customer satisfaction score of over 95% and a first-contact resolution rate of 90%.