Simona Snapkauskaite

Collaborated within an agile team to deliver human-centered design solutions for clients like LG and AECOM, utilizing Figma, Miro, and Jira. Conducted usability research, card sorting, competitive analysis, and journey mapping, generating over 50 actionable insights for client teams. Contributed to AECOM UX research interviews with 15+ staff to map workflows and identify opportunities. Built relationships with stakeholders to gather insights, define KPIs, and create developer-ready designs that cut production time by 30%. Presented findings and design rationales to clients and senior leadership, effectively communicating user needs and business value.

Support cross-functional service operations, manage high-volume customer interactions, and resolve conflicts to maintain a positive experience. Collaborate with team to sustain a high client satisfaction level, contributing to an average 4.8+ Google rating.

Created logos, websites, merchandise, and brand systems for three community organizations; produced enamel pins, stickers, and event graphics for international events. Served as lead designer for multiple groups, developing logos, brand guidelines, and merchandise for cultural organizations. Designed and built a Squarespace website for the heritage school, driving a 900% improvement in engagement by making event and class information easy to access. Led a 300+ person community event as Master of Ceremonies, strengthening public speaking and project coordination.