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Hi, I'm Sinisa Jovic, a seasoned customer service professional with over eight years delivering fast, accurate support in high-volume environments. I specialize in technical troubleshooting, call tracking, and data security while working with Windows OS to manage client data and CRM systems. I thrive on rapid first-call resolutions, de-escalation of complex issues, and ensuring reliable remote connectivity for seamless operations. I've driven improvements in customer satisfaction to 95%+ and coordinated across teams, while consistently protecting privacy and information security standards. I'm eager to bring my problem-solving, communication, and relationship-building skills to a dynamic service-focused role.…Hi, I'm Sinisa Jovic, a seasoned customer service professional with over eight years delivering fast, accurate support in high-volume environments. I specialize in technical troubleshooting, call tracking, and data security while working with Windows OS to manage client data and CRM systems. I thrive on rapid first-call resolutions, de-escalation of complex issues, and ensuring reliable remote connectivity for seamless operations. I've driven improvements in customer satisfaction to 95%+ and coordinated across teams, while consistently protecting privacy and information security standards. I'm eager to bring my problem-solving, communication, and relationship-building skills to a dynamic service-focused role.

Sinisa Jovic

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Hi, I'm Sinisa Jovic, a seasoned customer service professional with over eight years delivering fast, accurate support in high-volume environments. I specialize in technical troubleshooting, call tracking, and data security while working with Windows OS to manage client data and CRM systems. I thrive on rapid first-call resolutions, de-escalation of complex issues, and ensuring reliable remote connectivity for seamless operations. I've driven improvements in customer satisfaction to 95%+ and coordinated across teams, while consistently protecting privacy and information security standards. I'm eager to bring my problem-solving, communication, and relationship-building skills to a dynamic service-focused role.…Hi, I'm Sinisa Jovic, a seasoned customer service professional with over eight years delivering fast, accurate support in high-volume environments. I specialize in technical troubleshooting, call tracking, and data security while working with Windows OS to manage client data and CRM systems. I thrive on rapid first-call resolutions, de-escalation of complex issues, and ensuring reliable remote connectivity for seamless operations. I've driven improvements in customer satisfaction to 95%+ and coordinated across teams, while consistently protecting privacy and information security standards. I'm eager to bring my problem-solving, communication, and relationship-building skills to a dynamic service-focused role.

Available to hire

Hi, I’m Sinisa Jovic, a seasoned customer service professional with over eight years delivering fast, accurate support in high-volume environments. I specialize in technical troubleshooting, call tracking, and data security while working with Windows OS to manage client data and CRM systems. I thrive on rapid first-call resolutions, de-escalation of complex issues, and ensuring reliable remote connectivity for seamless operations.

I’ve driven improvements in customer satisfaction to 95%+ and coordinated across teams, while consistently protecting privacy and information security standards. I’m eager to bring my problem-solving, communication, and relationship-building skills to a dynamic service-focused role.

Skills

CRM

Experience Level

CRM

Expert

Work Experience

Car Salesman and Customer Service Representative at Distinct Auto Group LLC.

December 1, 2020 - Present

Managed high volumes of customer inquiries, providing rapid first-call resolution for automotive sales and service questions while logging client interactions using Windows OS and call-tracking systems. Maintained CRM accuracy and followed up on leads to maximize conversion. Executed complex negotiations with skilled de-escalation techniques to maintain brand loyalty, achieving 95%+ customer satisfaction.

Server at Three Brothers Restaurant

September 1, 2023 - December 1, 2023

Delivered fast, friendly service in a high-volume dining environment, ensuring accurate order delivery and prompt resolution of guest concerns. Used upselling techniques to increase average check size by 15%. Maintained information security practices regarding payment data and transactions while serving diverse patrons.

Cleaner at Blue Sky Cleaning LLC.

August 1, 2017 - September 1, 2019

Maintained high-level site cleanliness for residential and commercial clients, adhering to data privacy and information security standards in sensitive environments. Demonstrated attention to detail and productivity, ensuring satisfaction and contract renewals.

Intern Instructor at The Academy of Self-Defense

April 1, 2015 - April 1, 2017

Conducted technical troubleshooting of student form and execution, providing immediate feedback and corrections to improve performance. Developed communication skills by explaining techniques and demonstrating executions to groups, and managed class schedules while tracking progress markers.