Hi, I’m Sophia “Sophi” Lipov. I am a versatile project manager and operations leader with over 7 years of cross-industry experience spanning mental health, real estate, hospitality, AI, and copywriting. I excel at problem-solving, clear communication, and providing proactive customer and team support to deliver high-quality results. I’m known for creative solutions, strong social responsibility, and high emotional intelligence, which helps foster healthy team dynamics and a positive work culture while boosting client retention and engagement. I thrive in fast-paced environments, implementing efficient workflows and SOPs, and collaborating across cross-functional teams to achieve measurable objectives. My leadership style emphasizes data-driven decision making, mentorship, and a coachable mindset that drives continuous improvement and scalable growth for organizations.

Sophia Lipov

Hi, I’m Sophia “Sophi” Lipov. I am a versatile project manager and operations leader with over 7 years of cross-industry experience spanning mental health, real estate, hospitality, AI, and copywriting. I excel at problem-solving, clear communication, and providing proactive customer and team support to deliver high-quality results. I’m known for creative solutions, strong social responsibility, and high emotional intelligence, which helps foster healthy team dynamics and a positive work culture while boosting client retention and engagement. I thrive in fast-paced environments, implementing efficient workflows and SOPs, and collaborating across cross-functional teams to achieve measurable objectives. My leadership style emphasizes data-driven decision making, mentorship, and a coachable mindset that drives continuous improvement and scalable growth for organizations.

Available to hire

Hi, I’m Sophia “Sophi” Lipov. I am a versatile project manager and operations leader with over 7 years of cross-industry experience spanning mental health, real estate, hospitality, AI, and copywriting. I excel at problem-solving, clear communication, and providing proactive customer and team support to deliver high-quality results. I’m known for creative solutions, strong social responsibility, and high emotional intelligence, which helps foster healthy team dynamics and a positive work culture while boosting client retention and engagement.

I thrive in fast-paced environments, implementing efficient workflows and SOPs, and collaborating across cross-functional teams to achieve measurable objectives. My leadership style emphasizes data-driven decision making, mentorship, and a coachable mindset that drives continuous improvement and scalable growth for organizations.

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Language

Russian
Fluent
Spanish; Castilian
Intermediate

Work Experience

AI Tutor, QA Reviewer, & Squad Lead at xAI, Invisible Technologies, Mercor
June 1, 2024 - Present
Trained, evaluated, annotated, and refined the AI’s ability to analyze and deliver high-quality curated text, voice, and video data while collaborating with technical staff and research teams to develop and label diverse tasks. Built resources, datasets, and best practices for operating and exceeding metric expectations. Progressed into layers one and two QA roles across projects, demonstrating self-sufficiency and subject-matter expertise.
Executive Assistant/ Director of Operations, Marketing, & Events at Bunny Hill Properties/Whale Club / Bunny Hill Builds
June 1, 2022 - June 1, 2024
Managed calendars, travel planning, emails, and social media; created SOPs for hiring, marketing, and podcasting; implemented documentation practices via Salesforce, G Suite, and Asana; led data-driven KPI reviews with executives to strengthen client acquisition, retention, and referrals.
Closed Captions Coordinator Contractor at Gaia International, Inc.
June 1, 2023 - October 1, 2023
Owned full captioning process including order, QC, and delivery of English and Spanish captions adhering to FCC quality standards; managed vendor captioning and turnaround deadlines; archived titles with thorough tracking via AirTable, Slack, CatDV, DOMO, and BrightCove.
Transaction Coordinator & Client Experience Manager at Estate Professionals
August 1, 2021 - June 1, 2022
Spearheaded and created SOPs enabling easier onboarding; developed a comprehensive transaction timeline using Asana, Dropbox, CTMeContracts, and G Suite; produced marketing content (blogs, newsletters, surveys) to boost readership and referrals; mentored new agents and staff; led daily transaction updates and cross-functional alignment.
Neuropsycho metric Writer/Mentor at Multidimensional Assessments & Psychological Services (MAPS)
July 1, 2017 - January 1, 2022
Developed SOP for data analysis, diagnostic processes, and report writing; created client-centric lesson plans to enhance family and community integration.
Search Consultant/Executive Recruiter at gpac
August 1, 2021 - October 1, 2021
Developed intuitive job orders and postings, exceeded team goals, and accelerated interview-to-offer timelines; sourced qualified candidates using Boolean search, social channels, direct outreach, and ATS tools; facilitated interview prep and debriefs.
Realtor & Director of Business Development at Pineapple Property Group
January 1, 2018 - June 1, 2021
Created SOPs for leasing, buying, selling, and training; led data-driven meetings and KPI reporting; managed full-cycle recruitment of agents; drove sales growth and community brand awareness.
Youth Mentor at Elements Wilderness Therapy/Vista Treatment Center
February 1, 2017 - December 1, 2017
Led daily expeditions and challenges; developed therapeutic plans in collaboration with teams, clients, and clinicians to support positive behavioral changes and integration.
Wellness Coordinator at Barone Spinal Care
May 1, 2016 - January 1, 2017
Recruited new patients and office staff; initiated sales campaigns and managed lead follow-up, boosting purchases, reactivations, and referrals.
Neuropsychological Technician at Thomson Memory Center
March 1, 2014 - May 1, 2016
Managed mentorship and training of medical technicians and post-doctoral fellows; authored SOP for data analysis, diagnostic processes, assessment protocols, and report writing.
Executive Assistant/ Director of Operations, Marketing, & Events at Bunny Hill Properties/Whale Club /Bunny Hill Builds
June 1, 2022 - June 1, 2024
Managed calendars, travel, emails, and social accounts; created SOPs for hiring, marketing, and podcasting; established documentation practices via Salesforce, G Suite, and Asana; led data-driven meetings and KPI presentations to executives; drove client acquisition, retention, and referrals.

Education

Bachelor of Arts in Cognitive Science at Northwestern University
January 11, 2030 - January 15, 2026
Bachelor of Arts in Cognitive Science at Northwestern University
January 11, 2030 - January 15, 2026

Qualifications

First Aid/CPR
January 11, 2030 - January 15, 2026
Health & Mindset Coaching
January 11, 2030 - January 15, 2026
Reiki II
January 11, 2030 - January 15, 2026
Reiki II | Tribalance Academy
January 11, 2030 - January 15, 2026
First Aid/CPR
January 11, 2030 - January 15, 2026
Health & Mindset Coaching
January 11, 2030 - January 15, 2026
Reiki II
January 11, 2030 - January 15, 2026

Industry Experience

Real Estate & Construction, Professional Services, Healthcare, Media & Entertainment, Software & Internet, Education, Travel & Hospitality