REBECCA GREENWAY
Passionate about customer experience and the snow sports community.
About
Passionate about customer experience and the snow sports community. I’ve spent years immersed in snow sports communities, drawn to the energy, kindness, and motivation that people share when they’re doing something they truly love. At the same time, I’ve always been rooted in customer experience, learning how to support people with empathy. Growing up in the hotel industry, I developed a deep appreciation for teamwork and the importance of building strong, supportive relationships within a work family. Now, I bring all of that into my work as a social media manager. I help businesses stay visible online in a way that feels real, building genuine connections with their customers, not just followers.
- Joined March 2026
Languages
- EnglishFluent
- GermanIntermediate
Industry experience
- Travel & Hospitality
Work experience
When I joined Ridestore, there were no community-driven events centered around winter sports. Driven by my passion for fostering a strong, inclusive community, I pitched the idea of a freestyle snowboard clinic for beginners, which has grown into an amazing experience that we expanded just last spring.
I thrived in a fully remote, high-impact role where I’m entrusted with delivering world-class service to over 500,000 customers annually, spanning 33 markets in 5 languages. My mission is to ensure that every customer interaction is not only resolved but creates a positive, memorable experience, whether addressing inquiries related to product knowledge, payment issues, logistics, or fraud prevention.
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