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I'm Sofía Belén Di Feo Grandz, an accomplished professional with over 11 years of experience in customer service and administrative roles. Based in Queensland and originally from Argentina, I excel in fast-paced, high-standard environments, delivering reliable support to stakeholders, managing sensitive information with discretion, and coordinating cross-department operations. I'm known for adaptability, integrity, and teamwork. I thrive on clear communication, problem-solving, and continuous improvement, bringing a collaborative mindset and a strong work ethic to every project, whether supporting hospitality operations, eCommerce teams, or service delivery across regions.…I'm Sofía Belén Di Feo Grandz, an accomplished professional with over 11 years of experience in customer service and administrative roles. Based in Queensland and originally from Argentina, I excel in fast-paced, high-standard environments, delivering reliable support to stakeholders, managing sensitive information with discretion, and coordinating cross-department operations. I'm known for adaptability, integrity, and teamwork. I thrive on clear communication, problem-solving, and continuous improvement, bringing a collaborative mindset and a strong work ethic to every project, whether supporting hospitality operations, eCommerce teams, or service delivery across regions.

Sofía Belén Di Feo Grandz

Content Creator, Copywriter, Project Manager, +2

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I'm Sofía Belén Di Feo Grandz, an accomplished professional with over 11 years of experience in customer service and administrative roles. Based in Queensland and originally from Argentina, I excel in fast-paced, high-standard environments, delivering reliable support to stakeholders, managing sensitive information with discretion, and coordinating cross-department operations. I'm known for adaptability, integrity, and teamwork. I thrive on clear communication, problem-solving, and continuous improvement, bringing a collaborative mindset and a strong work ethic to every project, whether supporting hospitality operations, eCommerce teams, or service delivery across regions.…I'm Sofía Belén Di Feo Grandz, an accomplished professional with over 11 years of experience in customer service and administrative roles. Based in Queensland and originally from Argentina, I excel in fast-paced, high-standard environments, delivering reliable support to stakeholders, managing sensitive information with discretion, and coordinating cross-department operations. I'm known for adaptability, integrity, and teamwork. I thrive on clear communication, problem-solving, and continuous improvement, bringing a collaborative mindset and a strong work ethic to every project, whether supporting hospitality operations, eCommerce teams, or service delivery across regions.

Available to hire

I’m Sofía Belén Di Feo Grandz, an accomplished professional with over 11 years of experience in customer service and administrative roles. Based in Queensland and originally from Argentina, I excel in fast-paced, high-standard environments, delivering reliable support to stakeholders, managing sensitive information with discretion, and coordinating cross-department operations.

I’m known for adaptability, integrity, and teamwork. I thrive on clear communication, problem-solving, and continuous improvement, bringing a collaborative mindset and a strong work ethic to every project, whether supporting hospitality operations, eCommerce teams, or service delivery across regions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Portuguese

Advanced

Work Experience

Food and Beverage Attendant, In Room Dining at The Star Gold Coast

June 1, 2025 - June 1, 2025

Delivered high-standard customer service in a fast-paced, high-volume hospitality environment; coordinated in-room dining orders and guest requests with discretion and professionalism; supported events and operations as needed.

Food and Beverage Attendant at Hemingway's Brewery – Port Douglas

October 1, 2024 - October 1, 2024

Provided attentive guest service in a busy venue, supported events and operations, demonstrated multitasking and problem-solving, and ensured client requests were handled discreetly.

Food and Beverage Attendant at Cherry Bar, The Star Gold Coast

March 1, 2024 - March 1, 2024

Delivered high-standard customer service in a fast-paced, high-volume hospitality setting; strengthened communication, multitasking, organizational, and problem-solving skills; supported events and client requests with discretion and professionalism.

Customer Service eCommerce & Orders Entry at Puig

August 1, 2023 - August 1, 2023

Provided administrative and operational support to the customer service team within an international luxury goods company, ensuring smooth internal processes and high-quality service delivery. Coordinated tasks across departments to support the customer service team and broader operations; assisted in resolving client inquiries by preparing information and follow-ups for the call center team; maintained documentation and reporting with accuracy and discretion.

Customer Service Team Leader at BCN Enjoy

March 1, 2020 - March 1, 2020

Led and supported a team of customer service representatives across phone, email, and chat channels. Provided training, coaching, and ongoing guidance to ensure consistent service quality. Monitored team performance, prepared reports, and implemented process improvements to increase efficiency.

Customer Service Representative at Despegar

February 1, 2019 - February 1, 2019

Delivered multi-channel customer service, handling inquiries, cancellations, refunds, and claims. Processed orders and requests accurately while maintaining high efficiency and attention to detail. Resolved complex customer issues, demonstrating professionalism and problem-solving skills.