Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles. I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.

Sofija Crevar

Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles. I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.

Available to hire

Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles.

I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.

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Language

Serbian
Fluent
English
Fluent
Croatian
Advanced
French
Beginner
Korean
Beginner
Italian
Beginner

Work Experience

Support Associate at Wolt
January 1, 2025 - Present
Provide real-time customer support via chat, resolving inquiries efficiently while maintaining high CSAT scores; troubleshoot complex issues, escalate when needed, and collaborate across teams; maintain documentation and identify recurring issues to improve workflows and customer experience; strengthen professional communication in English through high-volume interactions; develop resilience, prioritization, and composure in fast-paced environments.
Social Media Marketing and Sales at Chogan
January 1, 2025 - May 1, 2025
Plan and execute digital marketing initiatives to increase brand engagement; conduct market and consumer research and translate insights into actionable recommendations; provide personalized product consultations, increasing customer satisfaction and sales; manage inventory and ensure product presentation aligned with brand identity.
Freelance Content Creator and Digital Designer at Self-employed / Freelance
January 1, 2023 - January 1, 2025
Wrote blog articles for skincare and beauty-focused platforms; designed digital invitations and products for Etsy-based businesses; created ad creatives and visual assets for cosmetic and lifestyle brands; developed and tested digital products; managed creative projects end-to-end from concept to delivery.
Freelance Proofreading and Editing at Self-employed
January 1, 2023 - Present
Proofreading and editing short and long-form written content; identifying grammatical, stylistic and factual errors; ensuring clarity, consistency, and accuracy across written materials.
Volunteer Retail Assistant at Pet Shop
June 1, 2023 - September 1, 2023
Assisted customers in selecting appropriate pet products; provided product guidance and maintained an organized, welcoming retail space; strengthened customer-facing communication and service skills.

Education

at School of Tourism
January 1, 2017 - January 1, 2021
at Faculty of Philosophy - English Language and Literature
January 1, 2021 - January 1, 2023
at Level Up IT School - Digital Marketing
January 1, 2024 - January 1, 2024
at MasterBox - UGC
January 1, 2024 - January 1, 2024
Italian language at Oxford Academy
January 1, 2025 - May 12, 2026
English Language and Literature, General at EF Language Abroad
January 1, 2025 - May 12, 2026
UI/UX design at Nauči Dizajn
January 1, 2025 - May 12, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Retail, Education