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Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles. I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.…Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles. I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.

Sofija Crevar

Content Creator, UI Designer, UX Designer, +2

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Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles. I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.…Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles. I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.

Available to hire

Hi, I’m Sofija Crevar — a highly organized and adaptable professional with experience across customer support, digital marketing, content creation, and coordination. I excel at clear communication, multilingual collaboration, and juggling multiple responsibilities in fast-paced environments. I combine a creative background in writing, design, and content with operational discipline gained through customer-facing and team-based roles.

I’m expanding my skills through ongoing studies in UI/UX design, Italian language, and digital marketing. I’m passionate about beauty, fashion, lifestyle, art, and culture, and I enjoy collaborating with teams to deliver high-quality content and campaigns.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Serbian

Fluent

English

Fluent

Croatian

Advanced

French

Beginner

Korean

Beginner

Italian

Beginner

Work Experience

Support Associate at Wolt

January 1, 2025 - Present

Provide real-time customer support via chat, resolving inquiries efficiently while maintaining high CSAT scores; troubleshoot complex issues, escalate when needed, and collaborate across teams; maintain documentation and identify recurring issues to improve workflows and customer experience; strengthen professional communication in English through high-volume interactions; develop resilience, prioritization, and composure in fast-paced environments.

Social Media Marketing and Sales at Chogan

January 1, 2025 - May 1, 2025

Plan and execute digital marketing initiatives to increase brand engagement; conduct market and consumer research and translate insights into actionable recommendations; provide personalized product consultations, increasing customer satisfaction and sales; manage inventory and ensure product presentation aligned with brand identity.

Freelance Content Creator and Digital Designer at Self-employed / Freelance

January 1, 2023 - January 1, 2025

Wrote blog articles for skincare and beauty-focused platforms; designed digital invitations and products for Etsy-based businesses; created ad creatives and visual assets for cosmetic and lifestyle brands; developed and tested digital products; managed creative projects end-to-end from concept to delivery.

Freelance Proofreading and Editing at Self-employed

January 1, 2023 - Present

Proofreading and editing short and long-form written content; identifying grammatical, stylistic and factual errors; ensuring clarity, consistency, and accuracy across written materials.

Volunteer Retail Assistant at Pet Shop

June 1, 2023 - September 1, 2023

Assisted customers in selecting appropriate pet products; provided product guidance and maintained an organized, welcoming retail space; strengthened customer-facing communication and service skills.