I’m Sofia Bankova, a multidisciplinary content creator and technical writer based in Sofia, Bulgaria. I help SaaS teams turn complex features, workflows, and technical details into clear, user-friendly guidance through help center articles, UX writing, product documentation, demos, and tutorials. What I enjoy most is simplifying incomplete or complicated information for the right audience—then backing it up with visuals like screenshots, GIFs, and video. I also use AI-assisted workflows to evaluate and improve documentation quality (including chatbot answer coverage) and I’m open to freelance, remote work across writing, editing, UX content, video/visual content, and voiceover/narration.…

Sofia Bankova

I’m Sofia Bankova, a multidisciplinary content creator and technical writer based in Sofia, Bulgaria. I help SaaS teams turn complex features, workflows, and technical details into clear, user-friendly guidance through help center articles, UX writing, product documentation, demos, and tutorials. What I enjoy most is simplifying incomplete or complicated information for the right audience—then backing it up with visuals like screenshots, GIFs, and video. I also use AI-assisted workflows to evaluate and improve documentation quality (including chatbot answer coverage) and I’m open to freelance, remote work across writing, editing, UX content, video/visual content, and voiceover/narration.…

Next availability:
September 8, 2026

I’m Sofia Bankova, a multidisciplinary content creator and technical writer based in Sofia, Bulgaria. I help SaaS teams turn complex features, workflows, and technical details into clear, user-friendly guidance through help center articles, UX writing, product documentation, demos, and tutorials.

What I enjoy most is simplifying incomplete or complicated information for the right audience—then backing it up with visuals like screenshots, GIFs, and video. I also use AI-assisted workflows to evaluate and improve documentation quality (including chatbot answer coverage) and I’m open to freelance, remote work across writing, editing, UX content, video/visual content, and voiceover/narration.

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Language

Bulgarian
Fluent
English
Fluent

Work Experience

Senior Technical Writer at Yotpo
January 1, 2025 - January 1, 2026
Created and maintained customer-facing Help Center content for complex SaaS products, including feature guides, workflows, integrations, onboarding content, and product tutorials. Identified documentation gaps by analyzing chatbot responses and source content to improve AI answer quality and knowledge-base coverage. Collaborated with Product, Design, Support, and subject-matter experts to translate requirements and technical information into clear, accurate guidance. Produced video tutorials, GIFs, screenshots, and supporting visuals to improve comprehension and user education.
Technical Writer at TINQIN
January 1, 2024 - January 1, 2025
Produced public-facing product documentation for insurance software solutions for both technical and non-technical audiences. Managed knowledge-base integration work and collaborated with technical and design teams to ensure content usability. Supported Marketing with product demos and customer-facing communications, including creating video content for products still in prototype stage.
Technical Writer at HPE
January 1, 2021 - January 1, 2023
Translated complex technical information into clear user-facing and internal resources in a multinational technology environment. Supported knowledge sharing and maintained structured content used across business processes. Combined technical communication with training and release-related content for technical audiences.

Education

BA (Hons) Hospitality Management at University of Portsmouth
January 1, 2006 - January 1, 2010
Creative Academy program at SoftUni Creative Academy
January 1, 2020 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Financial Services, Media & Entertainment, Computers & Electronics, Travel & Hospitality
    Creative Portfolio - Graphic Design, Video & Visual Content
    A selection of my creative work across graphic design, branding, video, animation, campaigns, merchandise, and visual content. The PDF includes a direct link to my full online portfolio, where you can explore selected projects in more detail. videoeditor illustrator graphicdesigner pitchdeck pdf article resume animator…