Corporate Office Receptionist at Dorchester Collection

Managed front-of-house communication within a corporate office environment serving multiple professional sectors and residential tenants. Handled administrative duties including incoming calls, emails, and deliveries in a fast-paced setting. Served as the first point of contact for clients, guests, office staff, and building management.

PA support & website re-design (Temporary contract) at Private Harley St. GP Practice

Re-designed and managed website content to improve online visibility. Developed and managed email communications to improve engagement, retention and awareness of patient services. Managed online patient booking and supported a positive patient experience.

PA support & website re-design (Temporary) at Private Harley St. GP Practice

Re-designed and managed website content to improve online visibility. Developed and managed email communications to increase engagement, retention, and awareness of services for patients. Managed online patient booking and supported a positive patient experience.

Freelance UX Designer at Bastion (FinTech start-up)

Designed pages and improved the company’s component tool with the goal of creating a user-friendly, interactive Sankey diagram that visualized ecosystem flow. Worked closely with the client to align the design with the brand vision. Focused on UX (visual) and UI (interactive), including motion design and compatibility across desktop and phone screens using Figma.

Freelance UX Designer at E-commerce Swimwear Brand

Conducted user research to identify opportunities for improvement and ensure optimal usability. Created wireframes and user flows to optimize the customer journey. Designed mockups of a website redesign for both desktop and mobile using Figma.

Sales Advisor at Ted Baker

Delivered high-standard, personalized service for customers with high expectations. Supported sales performance and achieved weekly KPIs through strong customer engagement and retail sales execution.