Bishakha (Sonia) Srivastava
I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience.
About
I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience. Based in Bangkok, I build and run cross-functional initiatives that improve efficiency, cut costs, and lift customer satisfaction. I enjoy turning complex needs into clear action plans, running experiments, and measuring impact to drive real business value.
Earlier roles across Grab, Zenya Health, and Angat.io broadened my experience in market strategy, healthcare operations, and startup software delivery. I thrive on partnering with colleagues and external partners to translate requirements into product improvements and measurable growth, while keeping a friendly, collaborative approach to problem-solving.
- 6 years' experience
- Joined March 2026
Industry experience
- Travel & Hospitality
- Software & Internet
- Transportation & Logistics
- Healthcare
- Professional Services
- Media & Entertainment
More experts in Bangkok, Thailand
Work experience· 8 roles
Performed deep-dives to identify agent handle-time and absorption-cost reduction opportunities, saving $55K USD; coordinated cross-functional stakeholders to reduce allocation-reject frequency for major hotel chains; owned KPI tracking for allocation-reject cases, enabling targeted operational fixes and prioritization.
Performed deep-dives to identify agent handle-time and absorption cost reduction opportunities, saving $55K USD; defined actions adopted by CX teams.
Led conceptualization, experimentation, and nationwide rollout of a stand-alone Transport subscription package to stretch ride frequency with profitable unit economics; achieved net ride uplift of 35% and up to $1,000,000 in incremental revenue among purchasers; integrated later with Grab Unlimited; conducted experiments with inactive passengers to raise book-through rates; provided insights for pricing and promotional decisions.
Education
Certifications and awards· 6
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