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I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience. Based in Bangkok, I build and run cross-functional initiatives that improve efficiency, cut costs, and lift customer satisfaction. I enjoy turning complex needs into clear action plans, running experiments, and measuring impact to drive real business value. Earlier roles across Grab, Zenya Health, and Angat.io broadened my experience in market strategy, healthcare operations, and startup software delivery. I thrive on partnering with colleagues and external partners to translate requirements into product improvements and measurable growth, while keeping a friendly, collaborative approach to problem-solving.…I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience. Based in Bangkok, I build and run cross-functional initiatives that improve efficiency, cut costs, and lift customer satisfaction. I enjoy turning complex needs into clear action plans, running experiments, and measuring impact to drive real business value. Earlier roles across Grab, Zenya Health, and Angat.io broadened my experience in market strategy, healthcare operations, and startup software delivery. I thrive on partnering with colleagues and external partners to translate requirements into product improvements and measurable growth, while keeping a friendly, collaborative approach to problem-solving.

Bishakha (Sonia) Srivastava

Project Manager, Growth Marketer, Marketing Strategist, +3

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I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience. Based in Bangkok, I build and run cross-functional initiatives that improve efficiency, cut costs, and lift customer satisfaction. I enjoy turning complex needs into clear action plans, running experiments, and measuring impact to drive real business value. Earlier roles across Grab, Zenya Health, and Angat.io broadened my experience in market strategy, healthcare operations, and startup software delivery. I thrive on partnering with colleagues and external partners to translate requirements into product improvements and measurable growth, while keeping a friendly, collaborative approach to problem-solving.…I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience. Based in Bangkok, I build and run cross-functional initiatives that improve efficiency, cut costs, and lift customer satisfaction. I enjoy turning complex needs into clear action plans, running experiments, and measuring impact to drive real business value. Earlier roles across Grab, Zenya Health, and Angat.io broadened my experience in market strategy, healthcare operations, and startup software delivery. I thrive on partnering with colleagues and external partners to translate requirements into product improvements and measurable growth, while keeping a friendly, collaborative approach to problem-solving.

Available to hire

I’m a results-driven Associate Project Manager with a focus on Commercial Excellence and Customer Experience. Based in Bangkok, I build and run cross-functional initiatives that improve efficiency, cut costs, and lift customer satisfaction. I enjoy turning complex needs into clear action plans, running experiments, and measuring impact to drive real business value.

Earlier roles across Grab, Zenya Health, and Angat.io broadened my experience in market strategy, healthcare operations, and startup software delivery. I thrive on partnering with colleagues and external partners to translate requirements into product improvements and measurable growth, while keeping a friendly, collaborative approach to problem-solving.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Associate Project Manager, Commercial Excellence - Customer Experience Group at Agoda

August 1, 2025 - January 1, 2026

Performed deep-dives to identify agent handle-time and absorption cost reduction opportunities, saving $55K USD; defined actions adopted by CX teams.

Assistant Manager - 4-Wheel Market Strategy at Grab

July 1, 2024 - July 1, 2025

Led cross-functional stakeholders to reduce allocation rejection frequency for major hotel chains. Owned key-metric tracking for allotment-reject cases and enabled targeted operational fixes and prioritization.

Mobility Marketplace Associate - Demand Optimization at Grab

May 1, 2021 - June 1, 2024

Led conceptualization, experimentation, and nationwide rollout of a standalone Transit subscription to stretch ride frequency with profitable unit economics; net ride uplift of 35% and up to $1,000,000 incremental revenue; conducted experiments with inactive passengers to increase bookings; Share bookings uplift up to 67%; improved match rate and option rate.

Business Analyst at Zenya Health

March 1, 2020 - April 1, 2021

Onboarded 5 companies (7000+ employees) on a B2B Return-to-Work solution; Led Home Phlebotomy services for HMO members; Systematized mass corporate events with >20,000 COVID tests; liaised with software dev team to translate client requirements into new features.

Business Analyst at Angat

August 1, 2019 - February 1, 2020

Seed-stage startup; Owned KPIs reporting for Talent Acquisition, Business Development, and Marketing; Planned and executed automated email campaigns (avg 10% CTR); Supported monthly community meetups with large corporate partners.

Associate Project Manager - Commercial Excellence - Customer Experience Group at Agoda

August 1, 2025 - January 1, 2026

Performed deep-dives to identify agent handle-time and absorption-cost reduction opportunities, saving $55K USD; coordinated cross-functional stakeholders to reduce allocation-reject frequency for major hotel chains; owned KPI tracking for allocation-reject cases, enabling targeted operational fixes and prioritization.

Assistant Manager - 4-Wheels (4W) Market Strategy at Grab

July 1, 2024 - July 1, 2025

Led conceptualization, experimentation, and nationwide rollout of a stand-alone Transport subscription package to stretch ride frequency with profitable unit economics; achieved net ride uplift of 35% and up to $1,000,000 in incremental revenue among purchasers; integrated later with Grab Unlimited; conducted experiments with inactive passengers to raise book-through rates; provided insights for pricing and promotional decisions.

Business Analyst at Angat.io

August 1, 2019 - February 1, 2020

Owned KPIs for Talent Acquisition, Business Development, and Marketing; planned and executed automated email campaigns (average 10% CTR); organized monthly community meet-ups with large corporate partners and sponsors.