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I am a data analyst based in Burwood, Australia, with over 2 years of experience using Python, SQL, Power BI, Tableau and Excel to turn data into actionable insights. I’ve supported decisions around product performance, customer engagement, and fraud reduction by building predictive models and interactive dashboards. I earned a Master of Business Analytics (Distinction) and have a proven track record collaborating across Agile teams, validating EMI-fraud detection features, and delivering scalable data-tracking frameworks. I excel at communicating complex findings to stakeholders and aligning data use with ethical standards.…I am a data analyst based in Burwood, Australia, with over 2 years of experience using Python, SQL, Power BI, Tableau and Excel to turn data into actionable insights. I’ve supported decisions around product performance, customer engagement, and fraud reduction by building predictive models and interactive dashboards. I earned a Master of Business Analytics (Distinction) and have a proven track record collaborating across Agile teams, validating EMI-fraud detection features, and delivering scalable data-tracking frameworks. I excel at communicating complex findings to stakeholders and aligning data use with ethical standards.

Shreya Soni

Data Analyst, QA Engineer, Data Scientist, +1

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I am a data analyst based in Burwood, Australia, with over 2 years of experience using Python, SQL, Power BI, Tableau and Excel to turn data into actionable insights. I’ve supported decisions around product performance, customer engagement, and fraud reduction by building predictive models and interactive dashboards. I earned a Master of Business Analytics (Distinction) and have a proven track record collaborating across Agile teams, validating EMI-fraud detection features, and delivering scalable data-tracking frameworks. I excel at communicating complex findings to stakeholders and aligning data use with ethical standards.…I am a data analyst based in Burwood, Australia, with over 2 years of experience using Python, SQL, Power BI, Tableau and Excel to turn data into actionable insights. I’ve supported decisions around product performance, customer engagement, and fraud reduction by building predictive models and interactive dashboards. I earned a Master of Business Analytics (Distinction) and have a proven track record collaborating across Agile teams, validating EMI-fraud detection features, and delivering scalable data-tracking frameworks. I excel at communicating complex findings to stakeholders and aligning data use with ethical standards.

Available to hire

I am a data analyst based in Burwood, Australia, with over 2 years of experience using Python, SQL, Power BI, Tableau and Excel to turn data into actionable insights. I’ve supported decisions around product performance, customer engagement, and fraud reduction by building predictive models and interactive dashboards.

I earned a Master of Business Analytics (Distinction) and have a proven track record collaborating across Agile teams, validating EMI-fraud detection features, and delivering scalable data-tracking frameworks. I excel at communicating complex findings to stakeholders and aligning data use with ethical standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Data Analyst/ QA at Samsung R&D Institute

November 1, 2023 - November 1, 2023

Led analytics-driven product performance evaluation for Samsung Smart TV platforms across 5 countries, extracting and visualising API data in Tableau to identify revenue drivers and feature optimisation opportunities. Collaborated across Agile sprints to validate EMI-fraud detection and remote-lock features, reducing fraudulent transactions by 35%. Performed manual and API testing using Postman and Rest Assured to ensure data integrity and 100% endpoint validation. Developed a data-tracking framework monitoring 100+ features and 50+ model line-ups across 100 countries for product optimisation. Logged 200+ defects in JIRA, cutting average resolution time by 20% and improving documentation accuracy by 15%.

Data Analyst Intern/ Data Visualisation Analyst at Udemy

February 1, 2021 - February 1, 2021

Built and deployed 10+ interactive Tableau dashboards covering sales, profit and regional performance, boosting reporting efficiency by 20%. Cleaned and validated Excel and SQL datasets with 90%+ accuracy before visualisation. Created dynamic KPIs to identify top categories and under-performing regions, raising marketing ROI by 10%. Automated reporting workflows with live connections, cutting manual reporting time from 3 hours to 30 minutes.

Oracle Database Administrator Intern at Betree Global Services India Pvt Ltd

February 1, 2020 - February 1, 2020

Executed daily database backups via RMAN, mitigating data loss risk by 30%. Tuned database performance to improve query response time by 25%. Wrote and optimised SQL queries for faster data analysis (+20%).

Data Analyst (Client Project) at World Vision Australia

June 1, 2025 - June 1, 2025

Analysed 250K+ donor records across four datasets in Python and Power BI to predict engagement and retention (82% accuracy). Engineered Engagement Score, Portal Activity Flag and Donor Fatigue Index to enhance segmentation precision by 25%. Designed 5-6 Power BI dashboards on donor demographics, ROI and engagement trends, reducing churn by 15%. Presented findings to senior stakeholders ensuring ethical and strategic data use.

Sales & Customer Experience Representative at Fantastic Furniture

September 1, 2014 - November 7, 2025

Delivered personalised sales consultations to understand customer needs, recommend suitable product solutions, and support confident purchasing decisions across multiple showroom categories. Managed daily sales budgets, consistently achieving 87-92% of sales targets and contributing to overall store revenue performance. Maintained a customer satisfaction score above 95% and supported an NPS score above 80% by providing empathetic, solution-driven service and clear product guidance. Handled inbound and in-store inquiries, resolving product, delivery, and warranty issues using CRM and telecom systems while ensuring accurate order processing and service documentation. Collaborated with cross-functional teams (inventory, warehouse & dispatch) to ensure smooth order fulfilment and timely delivery outcomes. Tracked sales performance and customer behaviour patterns to identify frequently requested products and improve recommendation accuracy.