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Hi, I’m Sonya Tucker, a strategic Learning & Development leader based in Charlotte with 15+ years of experience designing, implementing, and optimizing enterprise learning programs across technology, finance, healthcare, energy, and telecommunications. I excel at aligning talent development with organizational goals to boost performance, engagement, and retention, and I leverage instructional design, leadership development, and program management to deliver scalable, data-informed learning experiences. I’m passionate about applying AI-driven tools and emerging technologies to create innovative solutions that transform teams and businesses. I’m known for building strong stakeholder partnerships, leading high-performing teams, and delivering measurable results. I value evidence-based approaches (ADDIE, Bloom’s, and analytics) to drive impact and ROI, and I’m comfortable delivering both virtual and in-person training while mentoring colleagues to reach their full potential.…Hi, I’m Sonya Tucker, a strategic Learning & Development leader based in Charlotte with 15+ years of experience designing, implementing, and optimizing enterprise learning programs across technology, finance, healthcare, energy, and telecommunications. I excel at aligning talent development with organizational goals to boost performance, engagement, and retention, and I leverage instructional design, leadership development, and program management to deliver scalable, data-informed learning experiences. I’m passionate about applying AI-driven tools and emerging technologies to create innovative solutions that transform teams and businesses. I’m known for building strong stakeholder partnerships, leading high-performing teams, and delivering measurable results. I value evidence-based approaches (ADDIE, Bloom’s, and analytics) to drive impact and ROI, and I’m comfortable delivering both virtual and in-person training while mentoring colleagues to reach their full potential.

Sonya Tucker

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Hi, I’m Sonya Tucker, a strategic Learning & Development leader based in Charlotte with 15+ years of experience designing, implementing, and optimizing enterprise learning programs across technology, finance, healthcare, energy, and telecommunications. I excel at aligning talent development with organizational goals to boost performance, engagement, and retention, and I leverage instructional design, leadership development, and program management to deliver scalable, data-informed learning experiences. I’m passionate about applying AI-driven tools and emerging technologies to create innovative solutions that transform teams and businesses. I’m known for building strong stakeholder partnerships, leading high-performing teams, and delivering measurable results. I value evidence-based approaches (ADDIE, Bloom’s, and analytics) to drive impact and ROI, and I’m comfortable delivering both virtual and in-person training while mentoring colleagues to reach their full potential.…Hi, I’m Sonya Tucker, a strategic Learning & Development leader based in Charlotte with 15+ years of experience designing, implementing, and optimizing enterprise learning programs across technology, finance, healthcare, energy, and telecommunications. I excel at aligning talent development with organizational goals to boost performance, engagement, and retention, and I leverage instructional design, leadership development, and program management to deliver scalable, data-informed learning experiences. I’m passionate about applying AI-driven tools and emerging technologies to create innovative solutions that transform teams and businesses. I’m known for building strong stakeholder partnerships, leading high-performing teams, and delivering measurable results. I value evidence-based approaches (ADDIE, Bloom’s, and analytics) to drive impact and ROI, and I’m comfortable delivering both virtual and in-person training while mentoring colleagues to reach their full potential.

Available to hire

Hi, I’m Sonya Tucker, a strategic Learning & Development leader based in Charlotte with 15+ years of experience designing, implementing, and optimizing enterprise learning programs across technology, finance, healthcare, energy, and telecommunications. I excel at aligning talent development with organizational goals to boost performance, engagement, and retention, and I leverage instructional design, leadership development, and program management to deliver scalable, data-informed learning experiences. I’m passionate about applying AI-driven tools and emerging technologies to create innovative solutions that transform teams and businesses.

I’m known for building strong stakeholder partnerships, leading high-performing teams, and delivering measurable results. I value evidence-based approaches (ADDIE, Bloom’s, and analytics) to drive impact and ROI, and I’m comfortable delivering both virtual and in-person training while mentoring colleagues to reach their full potential.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

ChatGPT

Intermediate

Language

English

Fluent

Work Experience

Lead L&D Consultant V at US Tech Solutions (Contract) for Wells Fargo

June 1, 2024 - December 31, 2025

Designed and delivered onboarding for the Third-Party Program in Supply Chain Management; conducted skill gap analyses and developed targeted interventions; introduced gamification and scenario-based learning to boost engagement; developed and implemented instructional materials (e-learning, ILT, vILT, job aids, videos) and facilitated virtual trainings; onboarded new hires for the Third Party Program.

Learning and Performance Consultant at LanceSoft (Contract) for PwC

July 1, 2022 - June 30, 2024

Conducted needs analyses for the Products & Technology domain; applied ADDIE and Bloom’s Taxonomy; designed role-based curricula; led train-the-trainer workshops; developed materials for in-person, virtual, and hybrid environments; led retrospectives, improving content relevance and engagement.

Learning and Development Consultant at VIMeridian Technologies (Contract) for Duke Energy

April 1, 2022 - July 31, 2022

Conducted training needs analyses identifying performance gaps; designed ILT sessions with high participant satisfaction; developed job aids and performance support tools to reduce error rates.

Senior Manager, Training Delivery at Charter Communications

April 1, 2020 - April 30, 2022

Developed and launched a leadership development program; directed the implementation of a new LMS increasing accessibility and compliance; managed a cross-functional L&D team; partnered with senior leaders to build a succession planning framework; delivered DEI learning initiatives and virtual leadership academy.

Senior Instructional Designer at Charter Communications

June 1, 2018 - April 30, 2020

Designed e-learning and blended programs for Enterprise Technical teams (5,000+ employees); redesigned Sales onboarding reducing ramp-up; conducted usability testing; developed interactive simulations to boost learner engagement; managed live training sessions and project communications.

Senior Instructional Designer (Contract) at Pyramid Consulting / Charter Communications

January 1, 2018 - June 30, 2018

Introduced microlearning modules improving post-training assessment scores; developed compliant training to meet standards; created job aids and performance support tools reducing task time.

Training Delivery Manager at Convergys for General Motors

October 1, 2016 - December 31, 2017

Redesigned new-hire training for call center teams; identified leadership skill gaps and delivered targeted training to boost leadership productivity; led a team of L&D professionals and directed system integration training to increase productivity and compliance.

Training & Delivery Project Lead at SoftPath Systems for Abbott Foods

January 1, 2015 - August 31, 2016

Developed training schedules, allocated resources, and coordinated with stakeholders to improve training efficiency; refreshed materials to enhance accuracy and engagement; led status meetings to ensure timely delivery.

Senior Leadership Facilitator at Molina Healthcare

September 1, 2015 - August 31, 2016

Delivered workshops and coaching focusing on communication, decision-making, and team leadership to develop leadership capability across teams.

Regional Training Manager at Flextronics for Verizon Wireless

September 1, 2012 - September 30, 2015

Collaborated with HR and business leaders to align training initiatives with organizational goals for front-line retail teams.

Lead L&D Consultant V at US Tech Solutions (Contract) – Wells Fargo

June 1, 2024 - December 31, 2025

Designed and delivered onboarding for the Third-Party Program in Supply Chain Management; reduced new-hire ramp-up time by 20%. Conducted skill-gap analyses and implemented interventions that improved performance metrics by 12%. Introduced gamification and scenario-based learning, increasing engagement by 30%. Led the development of technical training for Supplier Management; oversaw creation of e-learning, ILT, vILT, job aids, and videos; ensured adherence to adult learning principles; facilitated virtual sessions and onboarded new hires.

Learning & Performance Consultant at LanceSoft – PwC (Contract) – Remote

July 1, 2022 - June 30, 2024

Conducted needs analyses to define training requirements for the Products & Technology domain; aligned programs with business priorities. Applied ADDIE and Bloom’s Taxonomy to design high-impact learning. Facilitated train-the-trainer workshops (presentation skills, virtual facilitation) with 95% facilitator satisfaction. Created role-based curricula and materials for in-person, virtual, and hybrid environments; led retrospectives to improve relevance (+40%), delivery (+60%), and engagement (+55%).

Learning and Development Consultant at VIMeridian Technologies – Duke Energy

April 1, 2022 - July 31, 2022

Performed training needs analyses to identify performance gaps; targeted interventions increased linemen productivity by 12%. Designed ILT sessions with 83% participant satisfaction. Developed job aids and performance-support tools reducing errors by 17%.

Senior Instructional Designer (Contract) at Pyramid Consulting – Charter Communications

January 1, 2018 - June 30, 2018

Introduced microlearning modules increasing post-training assessment scores by 30%. Developed compliance training achieving 100% compliance. Created job aids and performance-support tools reducing task completion time by 18%.

Training Delivery Manager at Convergys – General Motors

October 1, 2016 - December 31, 2017

Redesigned new-hire training for call center associates reducing ramp-up time by 30%. Identified leadership skill gaps and delivered targeted training increasing leadership productivity by 28%. Managed a team of 11 L&D professionals; directed system integration training increasing productivity and compliance by 78%.

Training & Delivery Project Lead at SoftPath Systems – Abbott Foods

January 1, 2015 - August 31, 2016

Developed training schedules, allocated resources, and coordinated with stakeholders to improve training efficiency by 25%. Updated training materials for accuracy and relevance, boosting engagement and retention. Led status meetings and provided project updates to ensure timely delivery.

Regional Training Manager at Flextronics – Verizon Wireless

September 1, 2012 - September 30, 2015

Aligned training initiatives with organizational goals for front-line retail teams; collaborated with HR and business leaders to drive learning outcomes.