Available to hire
Hi! I’m Sophia, an enthusiastic Patient Services Advisor with a passion for helping others navigate healthcare. My experience in managing patient inquiries has equipped me with strong communication and problem-solving skills, making me eager to support patients in any way I can.
In my free time, I love exploring new places and diving into creative projects. Whether it’s painting or trying out new recipes, I believe that being creative keeps life exciting. I’m always looking to improve my skills and take on new challenges!
Work Experience
Patient services advisor at Castle medical group
May 1, 2023 - PresentDeveloped and implemented a robust system for handling patient inquiries, which improved response times by 30%. Provided exceptional customer service alongside basic handling of medical queries, ensuring efficient communication between patients and healthcare professionals.
Patient services advisor at Ibstock
January 1, 2022 - May 1, 2023Focused on patient engagement by improving systems for managing inquiries and feedback. Assisted in coordinating the care of patients by serving as a liaison between them and the medical staff.
Patient services advisor at Carlton
January 1, 2021 - January 1, 2022Enhanced patient satisfaction rates by providing timely and accurate responses to inquiries. Worked collaboratively with a dedicated team to streamline processes and improve patient care.
Patient services advisor at Marksfield
January 1, 2023 - January 1, 2024Managed a high volume of patient calls and inquiries. Implemented strategies to reduce waiting times and increase patient engagement, significantly improving overall patient experience.
Education
GCSE at Charnwood high school
January 1, 2020 - January 1, 2022A level-Criminology at Loughborough college
January 1, 2022 - January 1, 2024Qualifications
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