Radio & Podcast Host / Producer at Personal (Full Time)

Manage weekly releases for three programs, tracking episode titles, guests, uploads, and release dates via spreadsheets/forms. Create and schedule social media posts in sync with episode publication. Host episodes and ensure guests are comfortable. Research, outline, schedule, and record shows; edit audio and video for release across multiple streaming platforms. Brainstorm future content with co-hosts and guests while handling scheduling conflicts, on-air issues, and recording errors.

Radio & Podcast Host / Producer at Personal

Manage weekly release of three programs: track episode titles, guests, uploads, and release dates using spreadsheets/forms; create and schedule social posts. Host shows and ensure guests are comfortable. Research, outline, schedule, record, and edit audio/video for release across multiple streaming services. Brainstorm future content ideas and coordinate with co-hosts/guests while handling scheduling conflicts, on-air issues, and recording errors.

Family Caregiver at Personal (Full Time)

Created and maintained multi-layered tracking spreadsheets for daily needs. Built training materials for medication administration, data entry, and machinery use. Trained homecare agents on in-home routines and equipment, administered and monitored daily medications, and assisted with personal care tasks such as bathing, dressing, and grooming. Coordinated consistently with nurses and doctors, supported exercise and physical therapy, monitored and recorded vital signs (including blood sugar and weight), and managed daily calendars and homecare scheduling/updates.

Intake Administrator Team Leader at 24-7 Intouch

Aided in remote onboarding/training of agents. Coached agents daily/weekly/monthly to meet client-specific goals. Monitored queues and dispatched agents to required activities based on demand. Trained agents on multiple queues; completed daily agent work reviews. Updated payroll for agents and responded to supervisor email escalations. Conducted weekly client meetings about queues and issues; performed weekly audits of agent claims. Led weekly team meetings and managed warnings based on productivity and quality.

Family Caregiver at Personal

Created and maintained multi-layered tracking spreadsheets for medications, data entry, and in-home machinery routines. Built and delivered training materials; trained homecare agents on daily routines and machinery usage. Administered, managed, and monitored daily medications; supported personal care (bathing, dressing, grooming). Coordinated with nurses/doctors and managed daily calendars, contacting and scheduling homecare agents. Monitored and recorded vitals including blood sugar and weight; maintained consistent relationships with healthcare providers and homecare team.

Customer Experience Supervisor at Fineline Solutions / Stericycle

Ensured queues were staffed to meet call volume. Actively trained new cohorts of agents for system knowledge. Served as HR representative (hiring and firing). Responded to supervisor call escalations, ensuring resolution. Updated/edited/approved internal payroll and led weekly supervisor meetings for client-related issues. Resolved team member issues quickly; developed rapport with external hiring companies and conducted roundtables between client and agents. Trained team leaders across services and maintained agent quality scores above 85% via listening, reviewing, and coaching. Created and consistently ran a Health & Safety Committee.

Donor Services Lead at Fineline Solutions

Managed staffing and overtime based on call volume changes; addressed budget concerns using dash management. Coached and reviewed agent performance; supported development of agents. Led training classes for new employees and delivered training documents. Created and managed daily attendance reports. Maintained client rapport through weekly meetings. Handled supervisor call escalations to support client satisfaction and investigated escalated issues from agents daily. Assisted in development of the Experience One program for reporting.

Acting Logistics Manager at Buckboard Express LTD.

Developed and directed strategic delivery processes and created improvement plans for shipment/routing management. Managed relationships with multiple clients, meeting or exceeding expectations. Resolved invoicing and shipping discrepancies and created pricing schemes for client accounts. Sought and acquired new accounts; managed logistics operations to support delivery performance.

Courier/Driver at Buckboard Express LTD.

Coordinated and dispatched drivers to multiple delivery sites. Priced and completed billing daily. Assisted with loading/unloading to ensure prompt service. Helped train new employees and created quick reference materials. Acquired and maintained new customer accounts and adapted to changing operational needs.

Operations Incident Commander at Sapphire Technologies

Identified, analyzed, and resolved incidents to maintain normal operations. Monitored multiple environments for alerts from unhealthy servers; prioritized and triaged alerts and troubleshot issues. Identified and escalated issues to appropriate teams, and rapidly engaged response for high-impact alerts. Performed effectively in a fast-paced, constantly changing environment.

Technical Support Representative at University of Manitoba Cereal Research Center

Received calls from students and faculty regarding computer issues and resolved a range of technical problems. Repaired or replaced defective hardware; tested equipment. Produced daily reports detailing issues, repairs, and replacements.

Service Level Coordinator at Convergys

Created and managed attendance reports. Identified and contacted management regarding needs for service level improvements. Ensured queues were properly staffed and adjusted staffing to meet call volume demands. Trained employees and managers on multiple monitoring applications; monitored live active handle time and coached employees to reduce average handle time. Supported troubleshooting during and after calls and helped train new employees.