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Andrew Ritchot

Available to hire

Customer service and management professional with extensive experience across operations, HR support, training, and client service.

About

Customer service and management professional with extensive experience across operations, HR support, training, and client service. Strong focus on customer relationship management, employee coaching, and maintaining high-quality standards through daily monitoring, audits, and clear communication.

  • 23 years' experience
  • Joined July 2026

Industry experience

  • Media & Entertainment
  • Healthcare
  • Transportation & Logistics
  • Education
  • Professional Services
  • Computers & Electronics

Work experience· 13 roles

Radio & Podcast Host / Producer · Personal (Full Time)Jan 2023 – Present · 3 yrs 11 mos

Manage weekly releases for three programs, tracking episode titles, guests, uploads, and release dates via spreadsheets/forms. Create and schedule social media posts in sync with episode publication. Host episodes and ensure guests are comfortable. Research, outline, schedule, and record shows; edit audio and video for release across multiple streaming platforms. Brainstorm future content with co-hosts and guests while handling scheduling conflicts, on-air issues, and recording errors.

Radio & Podcast Host / Producer · PersonalJan 2023 – Present · 3 yrs 11 mos

Manage weekly release of three programs: track episode titles, guests, uploads, and release dates using spreadsheets/forms; create and schedule social posts. Host shows and ensure guests are comfortable. Research, outline, schedule, record, and edit audio/video for release across multiple streaming services. Brainstorm future content ideas and coordinate with co-hosts/guests while handling scheduling conflicts, on-air issues, and recording errors.

Family Caregiver · Personal (Full Time)Feb 2020 – Jul 2024 · 4 yrs 6 mos

Created and maintained multi-layered tracking spreadsheets for daily needs. Built training materials for medication administration, data entry, and machinery use. Trained homecare agents on in-home routines and equipment, administered and monitored daily medications, and assisted with personal care tasks such as bathing, dressing, and grooming. Coordinated consistently with nurses and doctors, supported exercise and physical therapy, monitored and recorded vital signs (including blood sugar and weight), and managed daily calendars and homecare scheduling/updates.

Intake Administrator Team Leader · 24-7 IntouchFeb 2020 – Sep 2022 · 2 yrs 8 mos
Family Caregiver · PersonalFeb 2020 – Jul 2024 · 4 yrs 6 mos
Customer Experience Supervisor · Fineline Solutions / StericycleAug 2017 – Dec 2019 · 2 yrs 5 mos
Donor Services Lead · Fineline SolutionsFeb 2017 – Aug 2017 · 7 mos
Acting Logistics Manager · Buckboard Express LTD.Feb 2015 – Feb 2017 · 2 yrs 1 mo

Education· 6

Network Support Technician Certification · South Winnipeg Tech1999
Introduction to Business Certification · Red River College2001
Microsoft Certified Systems Engineer Certification · Herzing College2003
Network Support Technician Certification · South Winnipeg Tech1999

Certifications and awards

Network Support Technician Certification (South Winnipeg Tech)1999 – 2026
Introduction to Business Certification (Red River College)2001 – 2026
Microsoft Certified Systems Engineer Certification (Herzing College)2003 – 2026

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