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I'm a service designer with a background in UX, HCI, and product management. I map complexity by connecting stakeholders, technology, and business strategy, and turn it into clear solutions that drive client value. That's what I did building an AI-driven data observatory for Italian Red Cross at Polimi, shipping B2B SaaS features at Naver Cloud, and synthesizing cross-functional insights into executive decisions at Kearney and Samsung C&T.…I'm a service designer with a background in UX, HCI, and product management. I map complexity by connecting stakeholders, technology, and business strategy, and turn it into clear solutions that drive client value. That's what I did building an AI-driven data observatory for Italian Red Cross at Polimi, shipping B2B SaaS features at Naver Cloud, and synthesizing cross-functional insights into executive decisions at Kearney and Samsung C&T.

Soyoung Jeon

Designer, UX Designer, Product Designer, +2

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I'm a service designer with a background in UX, HCI, and product management. I map complexity by connecting stakeholders, technology, and business strategy, and turn it into clear solutions that drive client value. That's what I did building an AI-driven data observatory for Italian Red Cross at Polimi, shipping B2B SaaS features at Naver Cloud, and synthesizing cross-functional insights into executive decisions at Kearney and Samsung C&T.…I'm a service designer with a background in UX, HCI, and product management. I map complexity by connecting stakeholders, technology, and business strategy, and turn it into clear solutions that drive client value. That's what I did building an AI-driven data observatory for Italian Red Cross at Polimi, shipping B2B SaaS features at Naver Cloud, and synthesizing cross-functional insights into executive decisions at Kearney and Samsung C&T.

Available to hire

I’m a service designer with a background in UX, HCI, and product management.
I map complexity by connecting stakeholders, technology, and business strategy, and turn it into clear solutions that drive client value. That’s what I did building an AI-driven data observatory for Italian Red Cross at Polimi, shipping B2B SaaS features at Naver Cloud, and synthesizing cross-functional insights into executive decisions at Kearney and Samsung C&T.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Italian

Advanced

Korean

Fluent

Work Experience

Business Analyst (Contract Role during MSc) at Samsung C&T

November 1, 2025 - January 1, 2026

Built a multi-criteria scoring model for 30+ European brands and synthesised cross-functional insights into executive presentations, structuring complex market data into a clear decision-making framework for HQ.

UX Strategy Intern at Kearney

May 1, 2024 - July 1, 2024

Benchmarked 5+ global retailers to define scalable service principles for Samsung Electronics' D2C platform, translating insights into actionable recommendations adopted in the final prototype. Mapped omnichannel service architecture bridging physical and digital touchpoints, defining business requirements that informed the platform launch.

Product Management Intern at Naver Cloud

September 1, 2023 - March 1, 2024

Designed end-to-end service and API workflows for biometric SaaS, mapping platform scenarios and user journeys, enabling leadership sign-off and successful product launch. Designed the service flow for the first external commercialization of FaceSign payment, launched in collaboration with Naver Pay. Translated B2B requirements into product specs for an LLM collaboration tool, projecting reductions in login friction through pass key adoption analysis.