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With over 15 years in the tech industry, I bring a unique blend of analytical competence and creative insight to UX design. My deep understanding of user needs and technical problem-solving has fuelled my transition into UX design, and I recently completed a UX/UI Design Bootcamp. I’m proficient in Figma, user research, wireframing, prototyping, usability testing and interaction design. I use data-driven insights and agile methodologies to improve usability and satisfaction, and I’m a proactive, adaptable team player committed to continuous learning and seamless integration of technology and user experience.…With over 15 years in the tech industry, I bring a unique blend of analytical competence and creative insight to UX design. My deep understanding of user needs and technical problem-solving has fuelled my transition into UX design, and I recently completed a UX/UI Design Bootcamp. I’m proficient in Figma, user research, wireframing, prototyping, usability testing and interaction design. I use data-driven insights and agile methodologies to improve usability and satisfaction, and I’m a proactive, adaptable team player committed to continuous learning and seamless integration of technology and user experience.

Silvia Mello

UX Designer, UI Designer, Web Developer, +1

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With over 15 years in the tech industry, I bring a unique blend of analytical competence and creative insight to UX design. My deep understanding of user needs and technical problem-solving has fuelled my transition into UX design, and I recently completed a UX/UI Design Bootcamp. I’m proficient in Figma, user research, wireframing, prototyping, usability testing and interaction design. I use data-driven insights and agile methodologies to improve usability and satisfaction, and I’m a proactive, adaptable team player committed to continuous learning and seamless integration of technology and user experience.…With over 15 years in the tech industry, I bring a unique blend of analytical competence and creative insight to UX design. My deep understanding of user needs and technical problem-solving has fuelled my transition into UX design, and I recently completed a UX/UI Design Bootcamp. I’m proficient in Figma, user research, wireframing, prototyping, usability testing and interaction design. I use data-driven insights and agile methodologies to improve usability and satisfaction, and I’m a proactive, adaptable team player committed to continuous learning and seamless integration of technology and user experience.

Available to hire

With over 15 years in the tech industry, I bring a unique blend of analytical competence and creative insight to UX design. My deep understanding of user needs and technical problem-solving has fuelled my transition into UX design, and I recently completed a UX/UI Design Bootcamp.

I’m proficient in Figma, user research, wireframing, prototyping, usability testing and interaction design. I use data-driven insights and agile methodologies to improve usability and satisfaction, and I’m a proactive, adaptable team player committed to continuous learning and seamless integration of technology and user experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Oracle Database Administrator at Oracle (company not specified)

October 1, 2014 - March 31, 2024

Provided critical database support for 4,000+ databases across multiple technologies, contributing to services for 23 million customers across 6 markets. Conducted proactive health checks on production, test, and development databases to identify and resolve performance issues before escalation, ensuring optimal performance and data integrity. Used Oracle Enterprise Manager for centralized monitoring, managed cron scheduling and RMAN backup strategies, and maintained technical documentation on Confluence to streamline processes. Collaborated across developers, project managers, and change managers to deliver stable and scalable database solutions. Led migrations using Oracle GoldenGate for data replication and end-to-end Oracle patching (risk assessment, staging tests, and production deployment) while minimizing downtime. Mentored new starters with hands-on guidance and best practices.

Database Administrator at T-Systems Deutsche Telekom

October 1, 2010 - May 31, 2014

Administered Oracle databases on Unix and Windows for major multinational clients including Philips, Volkswagen, Continental, and British American Tobacco. Managed performance and compliance across environments, ran regular health checks, and adapted SQL scripts, packages, and procedures based on system/application requirements. Installed and configured new Oracle databases and Tivoli monitoring agents to improve observability. Managed incident/request/change tickets within SLA targets, handling ~30 tickets daily within a 13-member team. Led account support responsibilities for Philips due to technical accuracy and strong client relationships, and played a key role in a large Oracle migration for Philips delivered with go-live in 48 hours, ensuring minimal downtime.

Bilingual Support Analyst at HP (EDS an HP Company)

July 1, 2007 - July 31, 2009

Delivered remote technical support to General Motors and GM Bank employees, ensuring smooth operation of systems and applications across departments. Performed software configuration and installation via Remote Desktop and supported Windows environments, Mainframe systems, VPN, Lotus Notes, Internet/Intranet access, and Active Directory. Managed incident tracking and resolution through the Service Centre end-to-end process to meet SLA targets. Handled an average of 30–40 support calls per day and consistently ranked among top performers for call volume, efficiency, and customer satisfaction, resolving incidents reliably while meeting SLAs.

Technical Support Field Engineer at Stefanini IT Solutions

February 1, 2003 - June 30, 2006

Provided onsite technical support to Petrobras employees, delivering software configuration, installation, and hardware support within a maximum service time of 1 hour. Selected to provide specialized support during plant shutdowns for maintenance, assisting 300+ professionals with minimal disruption. Supported Windows environments, VPN connectivity, Lotus Notes, Internet/Intranet access, and Active Directory. Managed and resolved incidents quickly to maintain uptime across multiple departments. Managed and maintained IT inventory systems for accurate tracking and asset distribution. Recognized for high-quality support delivery and handling more service requests than peers.