Sarah Samples

Social Media Manager at Mountain Song Jewelers

Responsible for taking all pictures of merchandise for posting on social media as well as website; Scheduling posts across multiple platforms two weeks in advance; Editing and refreshing website; Increased Facebook followers by 1,000 in a 2-month span; Increased Instagram followers by 800 in a 2-month span.

Customer Service Agent at Qualfon

Responsible for answering phones and assisting patients and dental offices in obtaining coverage details; Assisted dental offices with benefit breakdowns for patients.

Tier 2 Agent at TTEC

Responsible for answering phone calls and assisting patients in scheduling doctor appointments; Assist customers with referrals to specialists.

Total Care Specialist, Kia Customer Affairs at Agero

Responsible for analyzing and responding to customer service needs; Recognized as a top performer in providing excellent customer service; Create engaging campaigns to gain participation in corporate events, activities, and contests. Publish campaigns through email, social media, and other web-based platforms. Assist customers with questions regarding vehicle features or warranty. Represent the company in a positive manner while de-escalating customer concerns and providing problem closure. Asked to assist with new employee training due to successes with customers.

Customer Service Representative at Emerge

Analyze customer needs so as to create solutions. ; Assist customers in gaining product knowledge. ; Ensured accurate order fulfillment and customer satisfaction.

Senior Scheduler at Aid & Assist At Home

Create advertisements for open positions and publish those advertisements through social media and other web-based formats. Serve as a community liaison to expand knowledge of available services. Respond to client needs which fall outside of direct health care. Examples include aiding clients in obtaining financial assistance and connecting clients to services such as wig fittings, and Ensure continuity of care for clients by providing health care professionals when needed. Responsible for administrative management of the office.

Social Media Manager at Mountain Song Jewelers

Managed photography for merchandise for social media and website, scheduled posts across platforms two weeks in advance, edited and refreshed website content; grew Facebook followers by 1,000 and Instagram followers by 800 within two months.

Customer Service Agent at Qualfon

Answered phones and assisted patients and dental offices with coverage details; helped offices with benefit breakdowns for patients.

Tier 2 Agent at TTEC

Answered phone calls and assisted patients in scheduling doctor appointments; assisted customers with referrals to specialists.

Total Care Specialist, Kia Customer Affairs at Agero

Analyzed and responded to customer service needs; recognized as a top performer; created engaging campaigns to gain participation in corporate events, published campaigns through email, social media, and other web-based platforms; assisted customers with vehicle features or warranty questions; de-escalated concerns and provided problem closure; supported new employee training.

Customer Service Representative at Emerge

Analyzed customer needs to create solutions; assisted customers with product knowledge; ensured accurate order fulfillment and customer satisfaction.