Sam S.

Available to hire

I have been a digital product designer for over a decade, delivering a complex portfolio of products for desktop, multi-endpoint, iOS, and POS systems.

About

I have been a digital product designer for over a decade, delivering a complex portfolio of products for desktop, multi-endpoint, iOS, and POS systems. I have collaborated with a diverse group of subject matter experts and SMEs in many domains. The teams were diverse and distributed across the US and Southeast Asia; I am comfortable working and collaborating across time and date zones. My education and product design practice focuses on empathizing with user needs and ensuring cohesiveness between user needs and business objectives.

The product design and development teams I have been a part of consist of a product manager or owner, a team of developers, and a designer–me. This group dynamic exposed to technical requirements for developing and supporting products and data flows for SaaS products, mobile web, and native OS solutions. I know how to engage SMEs outside my domain of expertise and collaborate. A complement of skill sets converges in software development and my skill set in user experience, user interface design, and product delivery.

  • Joined July 2024

Industry experience

  • Software & Internet
  • Financial Services
  • Other

More experts in Sacramento, United States

Projects · 4

The Community Banking software development team was experiencing delays in releasing the Branch Visit Application (BVA). BVA, a mobile web application, is an integral component of the Branch Supervision Platform. The Platform enables the Wells Fargo Community Banking Division to identify emerging issues and ensure a consistent experience for its 21 million Community banking households and 3 million small business owners. They engaged our team, Mobile Enablement Services, to assist them.

Branch Visit Application
  • Product Designer

The Enterprise Incident Management Group (EIMG) helps ensure that business operations continue during high-severity events that require specific response procedures. This group equips leadership stakeholders in the organization with the necessary communication and collaboration capabilities to manage these events. To achieve this, they use various MS Office productivity applications such as MS Office, Excel, Adobe Acrobat, and the EACO events management system.

Incident Manager Administrative Console
  • Product Designer

The Enterprise Incident Management Group (EIMG) creates business continuity groups that allow senior leadership and subject matter experts to coordinate and make vital decisions during a high-severity event. The current user experience relied on a small laminated card with dial-in instructions and a PDF document containing a list of names, contact information, and room locations.

Incident Manager Mobile App
  • Product Designer

Mobile devices increase productivity and innovation in the workplace but also come with compliance and supervision obligations. Financial institutions such as traders and security brokers must monitor and record certain employees’ activities. Wells Fargo needed an in-house SMS monitoring solution to identify regulated employees moving between positions.

SMARSH Manager
  • Product Designer

Education

MS Human Computer Interaction Design · Indiana University Bloomington2006 – 2008

User Experience Design Masters.

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