I’m Erikas — a junior data analyst transitioning from a background in customer support, UI design, and multimedia. My professional experience has consistently involved investigating problems, analyzing user or customer data, identifying patterns, and presenting clear insights to support product and operational decisions. I’m currently expanding my technical skillset through formal training in SQL, Power BI, Python, and Machine Learning, building on a foundation of strong analytical thinking and Excel proficiency. My previous work — from analyzing user interview data in UI design projects to examining dispute case patterns in support roles — has strengthened my ability to interpret information, understand user behavior, and communicate findings clearly. I’m highly motivated to apply my analytical mindset in a data-focused environment and continue developing as a data professional.

Erikas Stasytis

5.0 (1 review)

I’m Erikas — a junior data analyst transitioning from a background in customer support, UI design, and multimedia. My professional experience has consistently involved investigating problems, analyzing user or customer data, identifying patterns, and presenting clear insights to support product and operational decisions. I’m currently expanding my technical skillset through formal training in SQL, Power BI, Python, and Machine Learning, building on a foundation of strong analytical thinking and Excel proficiency. My previous work — from analyzing user interview data in UI design projects to examining dispute case patterns in support roles — has strengthened my ability to interpret information, understand user behavior, and communicate findings clearly. I’m highly motivated to apply my analytical mindset in a data-focused environment and continue developing as a data professional.

Available to hire

I’m Erikas — a junior data analyst transitioning from a background in customer support, UI design, and multimedia. My professional experience has consistently involved investigating problems, analyzing user or customer data, identifying patterns, and presenting clear insights to support product and operational decisions.

I’m currently expanding my technical skillset through formal training in SQL, Power BI, Python, and Machine Learning, building on a foundation of strong analytical thinking and Excel proficiency. My previous work — from analyzing user interview data in UI design projects to examining dispute case patterns in support roles — has strengthened my ability to interpret information, understand user behavior, and communicate findings clearly. I’m highly motivated to apply my analytical mindset in a data-focused environment and continue developing as a data professional.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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Language

Lithuanian
Fluent
English
Fluent
German
Beginner
Japanese
Beginner
Italian
Beginner

Work Experience

UI Designer at OBDeleven
October 1, 2024 - December 31, 2024
- Conduct user interviews to gather insights for potential app improvements. - Redesign the OBDeleven application interface to enhance usability and aesthetics. - Present and justify design decisions based on user research and industry best practices.
UI Designer at OBDeleven
April 1, 2024 - June 30, 2024
- Led the redesign of the application interface, aligning it with user needs and industry standards.
Customer Support Specialist at OBDeleven
December 4, 2022 - May 27, 2025
- Provide expert assistance to users regarding product-related inquiries via email, guiding them in selecting the appropriate products. - Manage PayPal and Stripe claims, ensuring efficient resolution of disputes. - Monitor and respond to customer feedback on TrustPilot, enhancing brand reputation and customer satisfaction.
Payments support specialist at Eneba
December 14, 2020 - November 30, 2022
- Handled customer inquiries related to payment issues via email, ensuring timely resolutions. - Managed PayPal dispute cases, successfully mitigating chargebacks. - Briefly oversaw the training of new employees, ensuring smooth onboarding.
Payment Support Specialist at Eneba
December 1, 2020 - November 1, 2022
Investigated root causes of payment issues and PayPal disputes to help the team prepare for future cases. Analyzed patterns in chargebacks and provided structured documentation for internal teams. Supported customers via email, offering clear, data-driven explanations of payment outcomes. Assisted in the training of new hires.
Customer Support Specialist at TransUnion
August 1, 2020 - October 1, 2020
Provided customer support related to credit reports and scores via phone. Explained complex credit data in a clear and accessible way, improving user understanding. Strengthened communication and problem-solving skills through high-accuracy service.
Cinema Worker at Forum Cinemas
November 1, 2019 - July 1, 2020
Operated cash registers and handled daily financial transactions. Managed end-of-day cash withdrawals and reports. Trained new employees on operational procedures and customer service. Served as a ticket inspector, ensuring a smooth entry process for moviegoers.

Education

User Interface Development at Kauno Kolegija
September 1, 2023 - February 28, 2025
Multimedia Services Provider Qualification at Kaunas Information Technology School
September 2, 2018 - May 29, 2020
Data Analyst (Vocational) at Baltic Institute of Technology
January 1, 2025 - December 15, 2025
UI Designer (Advanced Vocational) at Kauno Kolegija
January 1, 2023 - January 1, 2025
Multimedia Service Provider (Non-university higher - professional bachelor) at Kauno Informacinių Technologijų mokykla
January 1, 2018 - January 1, 2019
Secondary Education at Kvėdarnos Kazimiero Jauniaus Gimnazija
January 1, 2010 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Retail, Education
    uniE621 OBDeleven App redesign #2
    designer webdesigner uidesigner
    uniE621 OBDeleven App redesign #1
    designer illustrator uidesigner