Available to hire
I am a self-motivated tour guide with an organized approach to handling groups of guests. I delight audiences with thorough presentations, engaging stories and ready answers to a wide range of questions. I am an expert in Civil War history and other eras of American history, and I bring friendly customer service skills to resolve issues and keep tours moving smoothly.
As a dedicated professional, I excel in customer service, time management, and trend tracking. I communicate effectively in writing and speech, build positive relationships, and strive to exceed goals. I thrive in fast-paced environments, keep work areas organized and safe, and pay meticulous attention to detail.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Tour Guide at Little Bohemia Lodge
October 1, 2023 - October 16, 2025Seasonal tour guide; researched the restaurant and the events that occurred; maintained enthusiasm with guests and adjusted language to the demographic of the audience.
Tour Guide at Little Bohemia Lodge
October 1, 2023 - October 16, 2025Researched the restaurant and the event; provided tour guidance and answered guest questions; maintained a positive attitude and appropriate vocabulary for the demographic.
Tour Guide at Little Bohemia Lodge
October 1, 2023 - August 27, 2025Seasonal summer job in the museum of the restaurant. Researched the restaurant and the event that occurred. Maintained a positive attitude and enthusiasm when interacting with guests. Answered questions using appropriate vocabulary depending on the guest demographic.
Tour Guide at Delafield Civil War Museum
January 1, 2023 - PresentLead guided tours and informational talks for large groups; attracted a larger audience through online marketing; prepared tour materials; answered guest questions about Civil War history; greeted visitors and assisted with travel plans or local attractions.
Tour Guide at Delafield Civil War Museum
January 1, 2023 - PresentLead guided tours and informational talks for large groups; attracted a larger audience through online marketing; prepared tour materials; answered questions from guests; greeted visitors upon arrival.
Tour Guide at Delafield Civil War Museum
January 1, 2023 - PresentAttracts larger audiences through online marketing on websites and social media. Leads guided tours and informational talks for large groups to showcase attractions and highlights. Maintains positive attitude and enthusiasm when interacting with guests. Assists in preparation of tour materials including informational handouts, maps, brochures, and other documents. Uses Civil War knowledge to answer questions and greets visitors upon arrival while answering questions about tours, travel plans, and local attractions.
Customer Service Associate at Walgreens
April 1, 2020 - October 16, 2025Provided customer service, assisted customers, and handled transactions; contributed to store operations and guest satisfaction.
Customer Service Associate at Walgreens
April 1, 2020 - October 16, 2025Duties included customer service responsibilities in a retail setting.
Customer Service Associate at Walgreens
April 1, 2020 - August 27, 2025Provided customer service in a retail setting.
Dishwasher at Little Bohemia Lodge
September 1, 2017 - October 16, 2025Performed dishwashing and ensured kitchen support to maintain smooth restaurant operations.
Dishwasher at Little Bohemia Lodge
September 1, 2017 - October 16, 2025Dishwashing duties and general kitchen support.
Dishwasher at Little Bohemia Lodge
September 1, 2017 - August 27, 2025Performed dishwashing duties in a restaurant setting during summer seasons.
Customer Service Associate at Walgreens
April 1, 2016 - April 1, 2020Interacted with customers, ensuring excellent service and experiences to generate repeat business. Offered customers information about products, services, prices, and special offers. Served as primary point of contact for customer inquiries and questions. Answered phones and resolved customer issues and complaints. Enhanced customer satisfaction with fast, knowledgeable service.
Library Student Aide at Wales Elementary
May 1, 2009 - October 16, 2025Assisted in library tasks, supported students and staff with resources and information.
Library Student Aide at Wales Elementary
May 1, 2009 - October 16, 2025Assisted library staff and students with materials and shelving.
Library Student Aide at Wales Elementary
May 1, 2009 - August 27, 2025Supported library operations as a student aide.
Library Student Aide at Wales Elementary
April 1, 2008 - May 1, 2009Recommended titles to patrons and helped individuals locate desired items. Helped general public with accessing library resources. Worked at circulation desk checking out and in library books. Accepted, checked and shelved returned materials. Supported routine library operations by assisting staff with daily tasks.
Dishwasher at Little Bohemia Lodge
June 1, 2006 - September 1, 2016Minimized delays in dish turnaround by keeping work areas clean and organized. Kept adequate levels of tableware for kitchen and dining room needs. Supported kitchen operations by backing up employees at different stations. Sorted and stored dishware and flatware, identifying lost or broken items. Handled glassware and dishware carefully to eliminate breakage. Completed daily opening and closing duties alongside kitchen team.
Education
Associate of Arts at University of Wisconsin Waukesha
January 11, 2030 - May 1, 2013High School Diploma at Kettle Moraine High School
January 11, 2030 - June 1, 2008Bachelor of Arts at Carroll University
January 11, 2030 - May 1, 2023Certificate at Alan Sharps Proofreading and Masterclass, Udemy
August 1, 2025 - October 16, 2025Certificate at The Second World Wars, Hillsdale College Online
June 1, 2025 - October 16, 2025Bachelor of Arts at History, Carroll University
January 11, 2030 - May 1, 2023Associate of Arts at Ethnic Studies, University of Wisconsin Waukesha
January 11, 2030 - May 1, 2013High School Diploma at Kettle Moraine High School
January 11, 2030 - June 1, 2008Certificate at Alan Sharps Proofreading and Masterclass, Udemy
August 1, 2025 - October 16, 2025Certificate at The Second World Wars, Hillsdale College Online
June 1, 2025 - October 16, 2025Bachelor of Arts at Carroll University
January 11, 2030 - May 1, 2023Associate of Arts at University of Wisconsin Waukesha
January 11, 2030 - May 1, 2013High School Diploma at Kettle Moraine High School
January 11, 2030 - June 1, 2008Bachelor of Arts (B.A.) - History at Carroll University, Waukesha, WI
January 11, 2030 - May 1, 2023Associate in Arts (A.A.) - Ethnic Studies at University of Wisconsin Waukesha, Waukesha, WI
January 11, 2030 - May 1, 2013High School at Kettle Moraine, Wales, WI
January 11, 2030 - June 1, 2008Qualifications
Alan Sharps Proofreading and Masterclass
August 1, 2025 - August 27, 2025The Second World Wars
June 1, 2025 - August 27, 2025Certificate — Alan Sharps Proofreading and Masterclass (Udemy)
August 1, 2025 - October 16, 2025Certificate — The Second World Wars, Hillsdale College Online
June 1, 2025 - October 16, 2025Alan Sharps Proofreading and Masterclass
August 1, 2025 - October 16, 2025The Second World Wars
June 1, 2025 - October 16, 2025Industry Experience
Education, Travel & Hospitality, Retail, Non-Profit Organization, Professional Services, Media & Entertainment
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager today.