I’m Stephen Sutton, a self-motivated technical communicator and documentation professional with more than 15 years of experience creating clear, accurate technical content for operators, technicians, and end users. I specialize in turning complex information into well-structured documentation, custom illustrations, and supporting materials that help teams work more efficiently and correctly. I’ve worked across industries and responsibilities—from data capture and compliance-focused data entry to authoring operations, maintenance, and service documentation, conducting subject-matter expert interviews, and developing custom graphics, forms, and web-based content. I also bring project coordination strength through my Associate of Project Management certification, along with advanced proficiency in common Microsoft Office tools and authoring/visual tools used to produce user-friendly technical deliverables.…

Stephen Sutton

I’m Stephen Sutton, a self-motivated technical communicator and documentation professional with more than 15 years of experience creating clear, accurate technical content for operators, technicians, and end users. I specialize in turning complex information into well-structured documentation, custom illustrations, and supporting materials that help teams work more efficiently and correctly. I’ve worked across industries and responsibilities—from data capture and compliance-focused data entry to authoring operations, maintenance, and service documentation, conducting subject-matter expert interviews, and developing custom graphics, forms, and web-based content. I also bring project coordination strength through my Associate of Project Management certification, along with advanced proficiency in common Microsoft Office tools and authoring/visual tools used to produce user-friendly technical deliverables.…

Available to hire

I’m Stephen Sutton, a self-motivated technical communicator and documentation professional with more than 15 years of experience creating clear, accurate technical content for operators, technicians, and end users. I specialize in turning complex information into well-structured documentation, custom illustrations, and supporting materials that help teams work more efficiently and correctly.

I’ve worked across industries and responsibilities—from data capture and compliance-focused data entry to authoring operations, maintenance, and service documentation, conducting subject-matter expert interviews, and developing custom graphics, forms, and web-based content. I also bring project coordination strength through my Associate of Project Management certification, along with advanced proficiency in common Microsoft Office tools and authoring/visual tools used to produce user-friendly technical deliverables.

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Work Experience

Data Capture Clerk at CRA
February 1, 2025 - July 1, 2026
Entered user information from different forms for resident and nonresident tax payers in accordance with CRA regulations and best practices. Learned and applied CRA rules and standards to ensure accurate, compliant data capture.
Technical Communications Coordinator at Komatsu
August 1, 2017 - May 1, 2024
Authored operation, maintenance, and service documentation for operators and technicians servicing capital industrial equipment, including mining vehicles. Adapted and incorporated OEM service and operation information into existing documentation, and created custom technical illustrations such as hydraulic and electrical schematics using Adobe Illustrator, Photoshop, AutoCAD, and SolidCAD. Conducted subject-matter expert interviews across engineering and trades, and collaborated with shipping to create procedures and custom forms for international customer information delivery.
Technical Communicator at My Committee Ltd.
November 1, 2015 - January 1, 2017
Designed custom graphics, logos, and promotional material. Researched, scripted, and authored animated tutorials to educate users and promoted the company through social media videos. Conducted subject-matter expert interviews, and authored bug reports and proposed fixes.
Technical Communicator at Industrial Fabrication Inc.
June 1, 2007 - November 1, 2015
Wrote and illustrated parts, operations, and service manuals for a variety of equipment. Maintained and developed an extensive parts and assemblies database using original and OEM information and diagrams. Designed and maintained an HTML 5 website and produced a range of graphics (logos, floor plans, org charts, procedural flowcharts, and technical schematics). Designed and authored promotional materials across multiple formats, built interactive forms in Adobe Acrobat, maintained brand consistency, provided IT support internally, converted print documentation into editable electronic formats, authored educational material for internal/external customers, and managed a library of forms and documents to company standards.
Web Designer at My Committee Ltd.
October 1, 2006 - June 1, 2007
Designed custom graphics, logos, and promotional materials. Created HTML/CSS templates for internet and mobile applications and authored web-based marketing and technical content using tools such as Dreamweaver, Photoshop, and DotNetNuke. Built .ascx-based templates for web portals and online applications.
Technical Communicator at FundSERV Inc.
January 1, 2005 - September 1, 2006
Created customized graphics for web and print using Adobe Photoshop. Authored and edited multi-tiered user documentation using Adobe FrameMaker. Researched and documented customer software changes, created animated interactive tutorials with Adobe Captivate/Flash tools, and wrote online help content including French resources using a translation matrix. Performed testing, troubleshooting, and usability research on web resources and implemented a consistent style and format according to the official company style guide.

Education

Graduate Certificate in Technical Communication at Seneca College
September 1, 2004 - May 1, 2005
Project Management: Fundamentals and Applications (Certificate) at University of Waterloo Online
April 1, 2011 - December 1, 2011
Certificate in JavaScript, Python, and XML at University of Waterloo Online
January 1, 2017 - March 1, 2017
Bachelor of Liberal Science at Laurentian University
September 1, 2000 - July 1, 2003

Qualifications

Certified Associate in Project Management (CAPM-style Associate Certification)
April 1, 2015 - September 15, 2026

Industry Experience

Manufacturing, Professional Services, Education, Government