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I am a diligent, passionate person who wants to care about the work I do and know that it will help others. I have a broad range of experience across customer service, data analysis, business management, technical troubleshooting, and artistic production that has left me with many useful skills. In my personal life I enjoy many artistic pursuits including filmmaking, songwriting, and performing as a folk musician. My work as a filmmaker has featured at a few festivals, some of my songs have been on the radio, and I recently won the JA PAN award from Acoustic Routes (the Wellington Folk Club) for my musical performances.…I am a diligent, passionate person who wants to care about the work I do and know that it will help others. I have a broad range of experience across customer service, data analysis, business management, technical troubleshooting, and artistic production that has left me with many useful skills. In my personal life I enjoy many artistic pursuits including filmmaking, songwriting, and performing as a folk musician. My work as a filmmaker has featured at a few festivals, some of my songs have been on the radio, and I recently won the JA PAN award from Acoustic Routes (the Wellington Folk Club) for my musical performances.

Stephen Riddell

Musician, Film Producer, Film Director, +4

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I am a diligent, passionate person who wants to care about the work I do and know that it will help others. I have a broad range of experience across customer service, data analysis, business management, technical troubleshooting, and artistic production that has left me with many useful skills. In my personal life I enjoy many artistic pursuits including filmmaking, songwriting, and performing as a folk musician. My work as a filmmaker has featured at a few festivals, some of my songs have been on the radio, and I recently won the JA PAN award from Acoustic Routes (the Wellington Folk Club) for my musical performances.…I am a diligent, passionate person who wants to care about the work I do and know that it will help others. I have a broad range of experience across customer service, data analysis, business management, technical troubleshooting, and artistic production that has left me with many useful skills. In my personal life I enjoy many artistic pursuits including filmmaking, songwriting, and performing as a folk musician. My work as a filmmaker has featured at a few festivals, some of my songs have been on the radio, and I recently won the JA PAN award from Acoustic Routes (the Wellington Folk Club) for my musical performances.

Available to hire

I am a diligent, passionate person who wants to care about the work I do and know that it will help others. I have a broad range of experience across customer service, data analysis, business management, technical troubleshooting, and artistic production that has left me with many useful skills.

In my personal life I enjoy many artistic pursuits including filmmaking, songwriting, and performing as a folk musician. My work as a filmmaker has featured at a few festivals, some of my songs have been on the radio, and I recently won the JA PAN award from Acoustic Routes (the Wellington Folk Club) for my musical performances.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Customer Experience Representative at Trade Me

January 1, 2021 - January 1, 2022

Helped Trade Me members with basic user questions and improved their understanding of how Trade Me works. Provided support for Holiday Houses renters and owners around using the platform.

Customer Service Officer at Inland Revenue

January 1, 2020 - January 1, 2020

Helped people to understand their tax obligations and provide accurate information to the government. Worked with the Ministry of Social Development to process the Wage Subsidy as part of the government’s COVID-19 response.

Compliance Surveyor at Informed Sources

January 1, 2019 - January 1, 2020

Promotional compliance audits on Mobil service stations in the Wellington area. Maintained high standards of accountability and completed detailed reports while working in an independent capacity.

Team Leader at Concentrix Wellington

January 1, 2017 - January 1, 2018

Engaged, coached, trained, and motivated a team of twenty Senior Technical Support Specialists. Monitored team performance and reported on metrics. Made and implemented successful performance improvement plans. Delivered oral and written presentations to both my employees and my managers.

Quality Analyst at Concentrix Wellington

January 1, 2017 - January 1, 2017

Monitored and evaluated customer interactions to ensure they met a consistent standard. Performed data analysis to determine trends at an employee, team, and business level.

Technical Support Advisor at Concentrix Wellington

January 1, 2016 - January 1, 2017

Communicated with customers from across the Asia-Pacific region in an empathetic way. Applied structured thinking to resolve technical issues.

Producer at Riddell Productions

January 1, 2014 - January 1, 2022

Scheduling, budgeting, and organising artistic productions of various sizes. Our largest production so far is a feature film which had a budget of $40,000 and a team of 80 freelance contractors. Performing technical roles for our productions and as a freelancer. These roles include screenwriting, directing, editing, sound engineering, performing music, and graphic design. Designing our website and maintaining our social media channels (Facebook, YouTube, Vimeo).

Delivery Driver / Enforcement Officer / Data Entry Operator / Video Producer at Various Employers

January 1, 2011 - January 1, 2015

From 2011 – 2015 I worked in multiple roles including Delivery Driver (Domino’s Pizza and Hell’s Pizza), Enforcement Officer (Care Park NZ), Data Entry Operator (Department of Internal Affairs) and Video Producer (Capital Planning).