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Hi, I'm Subhiksha M, PMP-certified CX professional with about 6 years of experience in the CX (CCaaS) domain, serving banking, finance and telecom clients. I have hands-on experience in leading project teams and managing client and vendor relationships across SDLC and Agile, with a strong focus on CX components and call flow designs. I enjoy bridging business and technology, driving successful on-site and offshore engagements, and delivering high-quality solutions like Genesys Cloud CX deployments and AI-driven self-serve initiatives. I thrive in fast-paced environments, communicate clearly with stakeholders, and continuously look for ways to improve processes and outcomes.…Hi, I'm Subhiksha M, PMP-certified CX professional with about 6 years of experience in the CX (CCaaS) domain, serving banking, finance and telecom clients. I have hands-on experience in leading project teams and managing client and vendor relationships across SDLC and Agile, with a strong focus on CX components and call flow designs. I enjoy bridging business and technology, driving successful on-site and offshore engagements, and delivering high-quality solutions like Genesys Cloud CX deployments and AI-driven self-serve initiatives. I thrive in fast-paced environments, communicate clearly with stakeholders, and continuously look for ways to improve processes and outcomes.

Subhiksha M

Project Manager, QA Engineer, Data Analyst, +2

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Hi, I'm Subhiksha M, PMP-certified CX professional with about 6 years of experience in the CX (CCaaS) domain, serving banking, finance and telecom clients. I have hands-on experience in leading project teams and managing client and vendor relationships across SDLC and Agile, with a strong focus on CX components and call flow designs. I enjoy bridging business and technology, driving successful on-site and offshore engagements, and delivering high-quality solutions like Genesys Cloud CX deployments and AI-driven self-serve initiatives. I thrive in fast-paced environments, communicate clearly with stakeholders, and continuously look for ways to improve processes and outcomes.…Hi, I'm Subhiksha M, PMP-certified CX professional with about 6 years of experience in the CX (CCaaS) domain, serving banking, finance and telecom clients. I have hands-on experience in leading project teams and managing client and vendor relationships across SDLC and Agile, with a strong focus on CX components and call flow designs. I enjoy bridging business and technology, driving successful on-site and offshore engagements, and delivering high-quality solutions like Genesys Cloud CX deployments and AI-driven self-serve initiatives. I thrive in fast-paced environments, communicate clearly with stakeholders, and continuously look for ways to improve processes and outcomes.

Available to hire

Hi, I’m Subhiksha M, PMP-certified CX professional with about 6 years of experience in the CX (CCaaS) domain, serving banking, finance and telecom clients. I have hands-on experience in leading project teams and managing client and vendor relationships across SDLC and Agile, with a strong focus on CX components and call flow designs.

I enjoy bridging business and technology, driving successful on-site and offshore engagements, and delivering high-quality solutions like Genesys Cloud CX deployments and AI-driven self-serve initiatives. I thrive in fast-paced environments, communicate clearly with stakeholders, and continuously look for ways to improve processes and outcomes.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Arabic

Advanced

Work Experience

Project Coordinator at Servion Global

March 1, 2023 - Present

Assisting in planning, organizing and overseeing project activities; track progress against milestones and deadlines; coordinate between project team, clients and stakeholders; monitor project risks and issues; ensure deliverables meet quality standards; on-site coordination; support UAT and go-live activities.

Senior Test Engineer at Servion Global

June 1, 2020 - February 28, 2023

Experience in designing the test strategy; managing the project test team; client handling; tracking testing progress and timely UAT handovers; on-site coordination for UAT; review of UAT observations; lessons learned.

Test Engineer at Servion Global

May 1, 2019 - June 30, 2020

Design and development of test cases and the test data requirements; efficient system testing; publish dashboards; support UAT release; individual contributor.