Suraj Khan
I’m Suraj Khan, an L1/L2 Customer Support professional with hands-on experience handling critical escalations, refunds, and account issues, including root-cause analysis to prevent repeat problems.
About
I’m Suraj Khan, an L1/L2 Customer Support professional with hands-on experience handling critical escalations, refunds, and account issues, including root-cause analysis to prevent repeat problems. I’m careful, detail-oriented, and focused on delivering accurate, high-quality outcomes while maintaining strong efficiency and timely SLA resolution.
Alongside customer support, I bring AI/data operations capability such as AI data labeling and annotation, prompt evaluation, content moderation, and analytical research. I communicate confidently in Bengali, Hindi, and English, and I enjoy troubleshooting complex issues, coordinating with logistics and tech teams, and continuously improving processes to achieve dependable, long-term fixes.
- 2 years' experience
- Joined September 2026
Skills· 8
Languages
- BengaliFluent
- HindiFluent
- EnglishFluent
Industry experience
- Education
- Retail
- Professional Services
- Media & Entertainment
- Consumer Goods
- Telecommunications
- Other
Work experience
Handled multilingual L2 customer support for critical escalations in Flipkart’s domestic blended process. Resolved high-priority customer grievances raised from Tier-1 by investigating recurring issues and performing root-cause analysis to remove errors and drive permanent solutions. Coordinated with logistics and tech teams for critical orders and refund updates, ensuring accurate and timely resolutions. Maintained 95%+ efficiency while managing high-tier tickets within deadlines and documented issues clearly for continuity and follow-up.
Education
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