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Kia ora! I'm Thomas Clarke, a linguist, project manager, and quality-assurance specialist who loves audio and language data. I believe in addressing all the small things to transform client goals into efficient and fleshed-out results across transcription, localisation, data analysis, quality assurance, and AI evaluation. I have a special knack for nuance and mentoring others, as well as communicating clearly with clients. My native English is complemented by experiences across NZ, AU, and US contexts through a variety of projects and studies.…Kia ora! I'm Thomas Clarke, a linguist, project manager, and quality-assurance specialist who loves audio and language data. I believe in addressing all the small things to transform client goals into efficient and fleshed-out results across transcription, localisation, data analysis, quality assurance, and AI evaluation. I have a special knack for nuance and mentoring others, as well as communicating clearly with clients. My native English is complemented by experiences across NZ, AU, and US contexts through a variety of projects and studies.

Thomas Clarke

Project Manager, Data Analyst, Sound Engineer, +7

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Kia ora! I'm Thomas Clarke, a linguist, project manager, and quality-assurance specialist who loves audio and language data. I believe in addressing all the small things to transform client goals into efficient and fleshed-out results across transcription, localisation, data analysis, quality assurance, and AI evaluation. I have a special knack for nuance and mentoring others, as well as communicating clearly with clients. My native English is complemented by experiences across NZ, AU, and US contexts through a variety of projects and studies.…Kia ora! I'm Thomas Clarke, a linguist, project manager, and quality-assurance specialist who loves audio and language data. I believe in addressing all the small things to transform client goals into efficient and fleshed-out results across transcription, localisation, data analysis, quality assurance, and AI evaluation. I have a special knack for nuance and mentoring others, as well as communicating clearly with clients. My native English is complemented by experiences across NZ, AU, and US contexts through a variety of projects and studies.

Available to hire

Kia ora! I’m Thomas Clarke, a linguist, project manager, and quality-assurance specialist who loves audio and language data. I believe in addressing all the small things to transform client goals into efficient and fleshed-out results across transcription, localisation, data analysis, quality assurance, and AI evaluation.

I have a special knack for nuance and mentoring others, as well as communicating clearly with clients. My native English is complemented by experiences across NZ, AU, and US contexts through a variety of projects and studies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Chinese

Beginner

Work Experience

Project Manager at Pole To Win

July 1, 2025 - Present

Manage and coordinate two teams of linguists, assigning tasks to align with client guidelines and deadlines; track productivity and hours; ensure projects stay on schedule across multiple languages; serve as primary liaison between clients and management to relay instructions and maximize efficiency.

Linguistic Consultant at Pole To Win

January 1, 2024 - Present

Processed large volumes of US and NZ English speech data, enhancing transcription accuracy by over 50% through detailed phonemic, phonetic, and orthographic transcription and linguistic annotation. Ran strict quality checks on audio and localized scripts, reducing errors by flagging phonetic, syntactic, and stylistic issues. Improved onboarding accuracy and efficiency via detailed feedback and mentoring.

AI Evaluator and Reviewer (Tier II) at Outlier

May 1, 2024 - May 1, 2025

Rated and ranked AI-generated responses, providing detailed explanations to fine-tune model outputs and ensure high-quality results. Worked on privacy, safety, and policy violations, refining moderation guidelines and workflows for multiple LLM providers to enhance compliance and safety. Rapidly promoted to Tier II and Oracle teams, auditing peers’ evaluations and delivering structured feedback to improve consistency and accuracy.

Coaching & Knowledge Consultant at Singtel Optus

January 1, 2009 - January 1, 2016

Collaborated with management to develop service-level agreements (SLAs) to ensure policy compliance in a call-centre environment. Designed and delivered coaching programs that contributed to higher post-call customer-satisfaction scores. Worked with project managers to improve KPIs, including calls per hour and reducing abandoned calls in queue.