Thomas Clarke

Manage and coordinate two teams of linguists, assigning tasks to align with client guidelines and deadlines; track productivity and hours; ensure projects stay on schedule across multiple languages; serve as primary liaison between clients and management to relay instructions and maximize efficiency.

Rated and ranked AI-generated responses, providing detailed explanations to fine-tune model outputs and ensure high-quality results. Worked on privacy, safety, and policy violations, refining moderation guidelines and workflows for multiple LLM providers to enhance compliance and safety. Rapidly promoted to Tier II and Oracle teams, auditing peers’ evaluations and delivering structured feedback to improve consistency and accuracy.

Processed large volumes of US and NZ English speech data, enhancing transcription accuracy by over 50% through detailed phonemic, phonetic, and orthographic transcription and linguistic annotation. Ran strict quality checks on audio and localized scripts, reducing errors by flagging phonetic, syntactic, and stylistic issues. Improved onboarding accuracy and efficiency via detailed feedback and mentoring.