Motunrayo Oluwaseun Taiwo

Handled outbound customer conversations about rent-to-own homes, foreclosure opportunities, credit scores, and credit-repair offers. Used the ReadyMode dialer to contact assigned leads efficiently. Explained offers clearly, listened to customer questions and objections, and maintained a customer-focused approach to identify interested prospects.

Managed customer communications and maintained accurate records using company systems and documentation tools. Coordinated customer information and issue follow-up while ensuring details were properly documented. Worked independently in a remote environment using Slack, Zoom, Google Workspace, Microsoft Office, Convo, and Power Dialer. Handled multiple customer interactions while maintaining professionalism, accuracy, and organized records.

Delivered customer support through inbound and outbound phone and email. Assisted customers with online banking, card services, account updates, and product inquiries while maintaining confidentiality and accuracy. Managed about 80+ interactions daily and achieved a high first-contact resolution rate. Investigated issues, documented interactions in CRM systems, and coordinated with technical and branch teams for timely resolution. Identified cross-selling opportunities, promoted relevant banking products, and consistently met KPIs. Contributed to improved customer satisfaction by speeding up complaint turnaround and earned team recognition for accuracy and professionalism.