Available to hire
My name is Cindy Oku. I am very excited about the opportunity to work for your company and confident that I can provide value to you and your customers as a member of your team. I am well-spoken, energetic, confident, and personable, with a wide breadth of experience that gives me the versatility to work in various contexts.
I possess key strengths including exceptional customer service, strong communication skills, and a passion for continuous learning. I strive for continued excellence and am eager to discuss how my experience and education make me competitive for this position.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Japanese
Beginner
French
Beginner
Work Experience
Social Media and Content Creator / Social Media Manager at Regent Auto Valuers and Assessors
May 1, 2025 - PresentPlanned and implemented social media strategies aligned with brand goals, managed accounts on Instagram, Facebook, Twitter, TikTok, LinkedIn and more. Scheduled and published consistent content using tools like Buffer and Hootsuite. Engaged with followers through community management, responded to comments and DMs, and built brand loyalty. Tracked performance metrics such as reach and engagement and optimized strategies accordingly. Managed paid ad campaigns and influencer collaborations including budgeting and targeting. Created content plans including posts, reels, stories, carousels, videos, and blogs. Designed and edited visuals and videos using Canva, CapCut, Adobe Photoshop, and Premiere Pro. Crafted engaging captions, scripts, and narratives to represent the brand voice. Researched current social media trends, memes, and viral formats. Collaborated with photographers, videographers, and influencers for content production.
Social Media Lead at Eco M Services
August 31, 2024 - September 3, 2025Managed the marketing team and company social media accounts. Set content strategies and drove engagement for the company’s social platforms and branding materials across more than 33 sites including Afro Introductions, Muslima, InternationalCupid under Cupid Media & Social Discovery Group. Ensured B2C channels were efficient, interactive, and effective in driving website traffic, joins, and conversions. Proofread and reviewed content calendars monthly. Planned quarterly campaign goals and KPIs. Monitored competitors and market trends and adapted strategies for better brand showcasing online. Collaborated between social media and creative departments. Worked with tools such as Canva, Later, and Oktopost for content creation, scheduling, and analytics. Also used project management and communication platforms including Asana, Slack, Zoho, and Jira.
Marketing Executive at Nikodigi Services
July 31, 2018 - September 3, 2025Managed a team of 4 field agents. Coordinated team activities and created partnerships with clients in the insurance sector. Handled branding material, social media platforms, company websites, and brochures. Assisted in onboarding evaluation panels for recruitment of data agents and managed petty cash. Gained valuable team coordination and leadership experience.
Invigilator at KASNEB
November 30, 2016 - September 3, 2025Worked as an invigilator for CPA exams, gaining experience in time management, patience, and leadership skills.
Cashier / Delivery Call and Packer at Kentucky Fried Chicken (KFC)
August 31, 2016 - September 3, 2025Initially worked as a packer, focusing on attention to detail to ensure order accuracy. Later reallocated to delivery calls, gaining confidence and enhancing attention to detail. As a cashier, interacted with customers requiring patience and excellent customer service skills.
Brand Ambassador at Safaricom Mshwari Lockbox
July 31, 2014 - September 3, 2025Engaged customers in Nairobi County to subscribe to the Safaricom Mshwari Lockbox product. Gained patience and experience dealing with difficult clients.
Mpesa Shop Attendant at Fleria Okello
November 30, 2012 - September 3, 2025Rendered mobile banking services including cash handling and balancing money in and out transactions.
Education
Diploma in Mass Communication at NIBS College
September 1, 2011 - April 30, 2013Diploma in International Computer Driving Licence (ICDL) at Multimedia University
October 1, 2010 - October 31, 2010Qualifications
Communication Certificate
July 1, 2013 - September 3, 2025Industry Experience
Media & Entertainment, Retail, Financial Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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