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I am a results-driven Community Manager and Content Specialist with over five years’ experience in customer relations, brand communication, and digital engagement. I consistently exceed quality targets and maintain a high customer satisfaction rate, while building a strong, consistent brand voice across platforms. I excel in copywriting, SEO, and process automation to improve efficiency and brand reputation. I have contributed to Tone of Voice development, knowledge bases, and rebranding initiatives, and I bring hands-on experience with system automation and community management across Serbia and Cyprus, complemented by ongoing studies in Banking and Finance.…I am a results-driven Community Manager and Content Specialist with over five years’ experience in customer relations, brand communication, and digital engagement. I consistently exceed quality targets and maintain a high customer satisfaction rate, while building a strong, consistent brand voice across platforms. I excel in copywriting, SEO, and process automation to improve efficiency and brand reputation. I have contributed to Tone of Voice development, knowledge bases, and rebranding initiatives, and I bring hands-on experience with system automation and community management across Serbia and Cyprus, complemented by ongoing studies in Banking and Finance.

Takudzwa Mutinhima

Community Manager, Copywriter, Content Producer, +4

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I am a results-driven Community Manager and Content Specialist with over five years’ experience in customer relations, brand communication, and digital engagement. I consistently exceed quality targets and maintain a high customer satisfaction rate, while building a strong, consistent brand voice across platforms. I excel in copywriting, SEO, and process automation to improve efficiency and brand reputation. I have contributed to Tone of Voice development, knowledge bases, and rebranding initiatives, and I bring hands-on experience with system automation and community management across Serbia and Cyprus, complemented by ongoing studies in Banking and Finance.…I am a results-driven Community Manager and Content Specialist with over five years’ experience in customer relations, brand communication, and digital engagement. I consistently exceed quality targets and maintain a high customer satisfaction rate, while building a strong, consistent brand voice across platforms. I excel in copywriting, SEO, and process automation to improve efficiency and brand reputation. I have contributed to Tone of Voice development, knowledge bases, and rebranding initiatives, and I bring hands-on experience with system automation and community management across Serbia and Cyprus, complemented by ongoing studies in Banking and Finance.

Available to hire

I am a results-driven Community Manager and Content Specialist with over five years’ experience in customer relations, brand communication, and digital engagement. I consistently exceed quality targets and maintain a high customer satisfaction rate, while building a strong, consistent brand voice across platforms. I excel in copywriting, SEO, and process automation to improve efficiency and brand reputation.

I have contributed to Tone of Voice development, knowledge bases, and rebranding initiatives, and I bring hands-on experience with system automation and community management across Serbia and Cyprus, complemented by ongoing studies in Banking and Finance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Shona

Advanced

English

Fluent

Work Experience

COMMUNITY MANAGER at TeamWhale

September 30, 2025 - September 30, 2025

Exceeded monthly quality control targets by 80% consistently over a five-year period. Maintained a 90% brand satisfaction rate by effectively bridging communication between customers and the brand to preserve a positive public image. Managed, troubleshot and resolved 25% of all customer queries. Co-created the company’s Tone of Voice. Played a key role in the company’s rebranding initiative. Regularly contributed to the Knowledge Base, improving internal efficiency. Assisted in system automation projects, reducing manual workload by over 35%. Achieved and sustained a 30-minute response rate across social media platforms. Worked proactively to convert 1-star reviews into 5-star ratings with a 75% success rate, significantly improving customer perception and retention.

COMMUNITY MANAGER at Data Duck

March 31, 2021 - March 31, 2021

Resolved customer complaints related to deposits, withdrawals, and platform functionality with professionalism and empathy. Acted as a liaison between customers and the back-end team. Maintained an active and engaged online community. Regularly updated and improved the company’s Knowledge Base. Tackled approximately 5% of unique customer problems by developing innovative solutions and adapting approaches to suit each situation. Awarded first prize in the team’s internal writing contest. Consistently ranked in the top 5 of the team’s monthly performance leaderboard.

Copywriter (Intern) at GoAbove Marketing

May 31, 2020 - May 31, 2020

Collaborated in creative brainstorming sessions to develop campaign concepts and messaging strategies. Crafted persuasive and engaging copy for both marketing and customer support. Developed web copy, email campaigns, and video scripts for YouTube ads. Reviewed, edited, and optimized articles to align with SEO best practices.

Chat Moderator at Cloudworkers Company

May 31, 2020 - May 31, 2020

Managed online chat platforms to ensure respectful and engaging user interactions. Maintained a work rate of at least 1 chat every 5 minutes. Upheld community guidelines and maintained a positive environment. Crafted clear and context-appropriate responses within a strict 2-minute timeframe. Safeguarded confidential user data responsibly and in line with company privacy policy. Maintained consistency in tone, style, and accuracy across multiple conversations.

Community Manager at TeamWhale

March 1, 2021 - September 1, 2025

Oversaw community engagement and quality control, consistently exceeding monthly targets by 80%. Maintained a 90% brand satisfaction rate by bridging communication between customers and the brand. Resolved 25% of customer queries, contributed to the development of the Tone of Voice, played a key role in rebranding, and regularly improved the Knowledge Base. Assisted in system automation projects reducing manual workload by over 35% and maintained an average 30-minute response rate across platforms. Proactively converted 1-star reviews into 5-star ratings with a 75% success rate to enhance customer perception and retention.

Community Manager at Data Duck

May 1, 2020 - June 1, 2021

Resolved customer complaints related to deposits, withdrawals, and platform functionality with professionalism and empathy. Acted as a liaison between customers and the back-end team. Maintained an active online community and regularly updated the Knowledge Base. Tackled approximately 5% of unique customer problems by developing innovative solutions and adapting approaches to suit each situation. Awarded first prize in the team’s internal writing contest and consistently ranked in the top 5 of the monthly performance leaderboard.

Copywriter (Intern) at GoAbove Marketing

November 1, 2019 - May 1, 2020

Participated in creative brainstorming sessions to develop campaign concepts and messaging strategies. Crafted persuasive and engaging copy for marketing and customer support. Developed web copy, email campaigns, and video scripts for YouTube ads. Reviewed, edited, and optimized articles to align with SEO best practices.

Chat Moderator at Cloudworkers Company

November 1, 2019 - May 1, 2020

Managed online chat platforms to ensure respectful and engaging user interactions. Maintained a work rate of at least 1 chat every 5 minutes, upheld community guidelines, and crafted clear responses within a 2-minute timeframe. Handled confidential user data responsibly and ensured consistency in tone, style, and accuracy across conversations.