Experience Level
Language
English
Fluent
Kazakh
Fluent
Russian
Fluent
Turkish
Advanced
German
Advanced
Work Experience
Senior Quality Assurance Analyst
January 1, 2024 - January 1, 2024Led end-to-end QA for content moderation; designed and implemented QA workflows (checklists, audit procedures, escalation paths); conducted regular audits and post-checks to ensure moderation accuracy; managed onboarding and coaching of 20+ moderators; maintained CRM records and ensured policy compliance.
English Teacher at Skyeng
January 1, 2022 - January 1, 2022Taught English to students of varying proficiency levels; delivered 1,500+ lessons; adapted teaching methods to different learning styles; provided feedback and tracked student progress.
Senior Quality Assurance Analyst
December 31, 2024 - December 31, 2024Led QA workflow design and implementation for content moderation, including checklists, audit procedures, and escalation paths to maintain moderation accuracy. Trained and onboarded 20+ moderators, and conducted regular feedback and performance reviews to ensure policy compliance. Maintained detailed records in the internal CRM system.
English Teacher at Skyeng
December 31, 2022 - December 31, 2022Delivered personalized English lessons to students of varying proficiency levels. Adapted teaching methods to suit different learning styles and needs. Maintained detailed records of lessons and student performance.
Senior Quality Assurance Analyst
January 1, 2024 - October 31, 2025Designed and implemented QA workflows—checklists, audit procedures, and escalation paths—and conducted regular audits and spot-checks to maintain moderation accuracy. Led a team of 20+ moderators during onboarding, provided regular feedback and performance reviews to ensure policy compliance. Maintained accurate records in the internal CRM system.
English Teacher at Skyeng
January 1, 2024 - January 1, 2024Delivered personalized English lessons to students of varying proficiency levels; taught 1,500+ lessons at Skyeng; adapted teaching methods to suit different learning styles and needs; maintained detailed records of lessons and student performance.
Customer Support Representative at Freedom Finance Insurance
January 1, 2022 - January 1, 2022Provided telephone consultations on insurance products and services; issued and revised policies based on client requests; managed chat correspondence with clients ensuring timely responses; maintained accurate records in the internal CRM system.
Education
Bachelor of Business Management at Wardiere University
January 1, 2025 - January 1, 2029Master of Business Management at Wardiere University, School of Business
January 1, 2029 - January 1, 2031Master of Business Management at Wardiere University
January 1, 2029 - January 1, 2031Bachelor of Business Management at Wardiere University
January 1, 2025 - January 1, 2029Qualifications
Industry Experience
Education, Software & Internet, Financial Services, Professional Services, Media & Entertainment, Other
Experience Level
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