I am a versatile events and operations professional with a background spanning travel services, high-volume entertainment venues, and theatre operations. I thrive in fast-paced environments, coordinating bookings, events, and daily venue operations while maintaining high standards of customer satisfaction. I excel at leading teams, designing and executing efficient processes, and building strong relationships with clients and partners. I am committed to ongoing learning, evidenced by my training in travel management, communications, and digital marketing, and I enjoy turning ideas into polished, successful experiences.

Tanisha Raman

I am a versatile events and operations professional with a background spanning travel services, high-volume entertainment venues, and theatre operations. I thrive in fast-paced environments, coordinating bookings, events, and daily venue operations while maintaining high standards of customer satisfaction. I excel at leading teams, designing and executing efficient processes, and building strong relationships with clients and partners. I am committed to ongoing learning, evidenced by my training in travel management, communications, and digital marketing, and I enjoy turning ideas into polished, successful experiences.

Available to hire

I am a versatile events and operations professional with a background spanning travel services, high-volume entertainment venues, and theatre operations. I thrive in fast-paced environments, coordinating bookings, events, and daily venue operations while maintaining high standards of customer satisfaction. I excel at leading teams, designing and executing efficient processes, and building strong relationships with clients and partners. I am committed to ongoing learning, evidenced by my training in travel management, communications, and digital marketing, and I enjoy turning ideas into polished, successful experiences.

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Experience Level

Intermediate

Language

English
Fluent

Work Experience

Travel Expert at Flight Centre
January 2, 2026 - Present
Completed Flight Centre's intensive training program, gained strong skills in GDS systems, itinerary design, fare construction, and end-to-end travel management. Provided personalised travel advice, built tailored itineraries, and managed all bookings, ticketing, changes, cancellations, and payments. Maintained up-to-date product knowledge across airlines, destinations, suppliers, and insurance through ongoing training and certifications. Consistently met sales targets through relationship-focused service and proactive client follow-up. Achieved 55k in sales before first transfer month.
Operations Manager at The Rec Room Granville
August 20, 2024 - August 20, 2025
Led pre-opening setup and grand opening; managed daily operations for a high-volume entertainment venue. Coordinated corporate and social events of all sizes, ensuring smooth execution and strong guest satisfaction. Directed weekly planning, on-site adjustments, and maintained brand standards. Monitored sales performance, controlled labour and operating costs, and supported budget targets. Oversaw staff scheduling, inventory, and compliance with health and safety standards. Recruited, trained, and coached staff, including running job fairs and performance evaluations.
Theatre Operations Manager at Embassy Theatre (EVT)
July 1, 2021 - August 1, 2023
Spearheaded daily theatre operations in Wellington, overseeing inventory, staff scheduling, and shift coverage. Coordinated private hires, award nights, and major film premieres (including Avatar 3). Implemented cash handling and streamlined administrative processes for efficient operations. Produced weekly performance and sales reports to support decision-making and seasonal stock planning. Developed bar and cafe menus and organized staff engagement initiatives to strengthen team culture.
Digital Communications Volunteer at YWCA (Remote)
October 20, 2025 - Present
Supported digital communications tasks remotely, including social media management, content creation, scheduling, and coordinating online engagement.

Education

Diploma in Communications at Massey University
January 1, 2022 - December 31, 2024
Applied Arts & Design (Level 4) at Universal College of Learning
January 1, 2020 - December 31, 2020
TEFL Diploma (Level 5) at TEFL Online Academy
January 1, 2025 - December 31, 2025

Qualifications

Worldpackers Group Trip Host
June 28, 2026 - July 5, 2026
HubSpot Social Media Marketing Course
January 1, 2024 - December 31, 2024
Instagram Account Optimization Course
January 1, 2024 - December 31, 2024
SEO with Squarespace Course
January 1, 2024 - December 31, 2024

Industry Experience

Media & Entertainment, Travel & Hospitality