Tanja Baginian

Supported the event manager during shows to ensure smooth operations and rapid issue resolution. Helped visitors with directions, seating, and general inquiries to improve their experience. Monitored crowd control and safety regulations to maintain a safe environment, coordinating with multiple departments to manage visitor flow and handle issues quickly. Delivered excellent guest service and maintained a positive atmosphere throughout the event.

Updated outdated event strategies for major shows and exhibitions. Collaborated with operations managers, safety teams, logistics, and guest services to plan and deliver 10+ successful events, achieving 25% higher guest satisfaction. Developed four new event management frameworks aligned with organizational goals. Created detailed operational requirements to continuously improve delivery based on audience feedback and industry trends.

Promoted IT products through strategic participation in corporate events, contributing to a 30% sales increase. Led conception and implementation of a business corner at major industry exhibitions to strengthen brand presence and customer engagement. Coordinated technical staff and the sales team during events. Adapted to pandemic challenges by developing and executing online events to maintain product visibility and drive sales, and created programs for offline conferences, webinars, and partner events to expand brand reach and networking opportunities.